Fly Smart
About this digital document DAISY
Cover
Second Cover
From Point A to point B
Table of Contents
1
Getting Ready
2
3
4
5
6
Your rights and responsabilities
7
Your air fare
8
9
10
Your travel reservation
11
12
Your ticket
13
14
Your travel documents
15
16
17
18
19
20
Vaccinations
21
Insurance
22
23
Your baggage
24
25
26
27
Confirming your flight
28
Staying in touch
Special requests
29
30
31
At the airport
32
Checking in
33
Delays, Cancellation and Schedule Changes
34
Missed connections
35
36
If a carrier goes out of business
Denied boarding due to over-booking (Bumping)
37
38
Lost, damaged and delayed baggage
39
40
Airport security
41
NEXUS and CANPASS Air
42
En route
43
Safety onboard
44
Unruly passenger
Customs declarations
45
Items lost in transit
Coming back to Canada
46
47
Need help?
48
49
50
The agency's complaint process
51
52
53
Complaints by travellers with Disabilities
54
Specific inquiries
55
End of document