CTA Report 2011 Eng
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Table of Contents
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Message from the Chair and Chief Executive Officer
Moving from strategy to reality
Staying responsive to client needs
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Looking ahead: The next three years
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About Us
Who we are
Our Mandate
Our Mission
Our Vision
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Our Values
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Strategy to Reality: The 2008-2011 Strategic Plan
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Reaching Out
Obtaining feedback from clients
What we are hearing
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Key accomplishments
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Other key accomplishments since 2008:
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Our Greatest Asset: People
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Employees
Members
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Maintaining our expertise and enhancing our internal relations
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What we are hearing
What our staff are saying
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Key accomplishments
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Improving Our Organizational Support and Responsiveness
Measuring our performance
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Key accomplishments
Other key accomplishments since 2008:
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How We Work At Resolving Disputes
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The Agency’s Role in Dispute Resolution
Key accomplishments
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Striving for efficiency in dispute resolution
Other key accomplishments since 2008:
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Facilitation and mediation: A fast track for resolution
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What we are hearing
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Resolving Accessibility Disputes
What we are hearing
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Key accomplishments
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Other key accomplishments since 2008:
Accessibility Progress Report
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Accessible transportation: A question of jurisdiction
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Peanuts and nuts in aircraft cabins
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Other food allergies and environmental sensitivities
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Cats in aircraft cabins
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Resolving Air Travel Disputes
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Trends in air travel disputes monitored through the facilitation process
Categories of complaints
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Canadian air carriers
Foreign air carriers
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Progress report on air disputes resolved through adjudication
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Baggage liability of Canadian airlines
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Resolving Rail Disputes
Progress report on rail transportation
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First collaboration, then adjudication
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New Guides to Environmental Assessments
Construction of rail lines
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Crossings
Level of service: Grain loading sites
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Status of limited distribution tariffs
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Resolving Marine Disputes
Progress report on marine transportation
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How We Work at Industry Regulation and Determinations
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Essential Regulation for the Transportation Industry
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What we are hearing
Key accomplishments
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Other key accomplishments since 2008:
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Striving for efficiency in essential regulation
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Essential Regulation for Canada’s Air Carriers
Making air tariffs available
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Consultations on updating Canada’s Air Transportation Regulations
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Licensing
Financial fitness
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Canadian ownership and control
Bilateral air transportation agreements
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Essential Regulation for Canada’s Rail Carriers
Western grain
Increase in revenue cap inflation factor
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Revenue cap for crop year 2009-10
Modernizing the rail regulatory regime through consultation
Railway cost of capital methodology
Interswitching rates
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Net salvage value guidelines
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Essential Regulation for Canada’s Marine Industry
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How We Work at Ensuring Compliance
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Enforcement
OC Transpo
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Monitoring
Compliance report tracks accessibility of travel information at terminals
Voluntary codes of practice improving air carrier accessibility
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Assessment of the Act
Ongoing monitoring of the Canada Transportation Act
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Appendix
Annual Report 2010-11: List of statistical tables available on Agency Web site