Annual Report 2009-2010.
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Table of Contents
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Message from the Chair and Chief Executive Officer.
In Tune with the Needs of Our Clients and Stakeholders.
Addressing Complaints through Dispute Resolution.
Updating Regulations in Support of a More Efficient Government.
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Improving Accessibility for Persons with Disabilities.
Investing Time and Energy to Ensure Our Legacy Continues.
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Key Accomplishments.
Effective dispute resolution and industry regulation.
A more accessible transportation network.
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Enhanced internal and external relations.
The Agency’s people as its greatest asset.
Organizational support and responsiveness.
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About Us.
Who We Are.
Measuring our performance.
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The Agency’s 2008-11 Strategic Plan.
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Our Greatest Asset: People.
Employees.
Members.
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Maintaining our Expertise.
Reaching Out
Innovative ways of reaching out.
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Ensuring client satisfaction.
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How We Work at ResolvingDisputes.
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The Agency’s role in Dispute Resolution.
How we resolve disputes.
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Striving for efficiency in dispute resolution.
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Resolving Accessibility Disputes.
Implementation Guides Help Canadian Air Carriers Better Serve Travellers with Visual Impairments.
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Agency Powers.
OC Transpo fined.
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Allergies.
Peanuts and Nuts in Aircraft Cabins.
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Pets in Aircraft Cabins.
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Resolving Air Travel Complaints.
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Air travel complaint trends monitored through the Agency’s facilitation process.
Categories of complaints.
Canadian air carriers.
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Foreign air carriers.
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Resolving Rail Disputes.
Rail noise and vibrations: Working together towards solutions.
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GO Transit construction to go more quietly.
Construction of rail lines.
Crossings.
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Applications dealing with recent legislative changes.
Public passenger service providers.
Level of service.
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Producer Car Loading Sites.
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Resolving Marine Disputes.
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How We Work At Industry Regulation and Determinations.
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Essential Regulation for the Transportation Industry.
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Essential Regulation for Canada’s Air Carriers.
Plainly speaking: Making air tariffs easier to understand.
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Licensing.
Financial fitness
Canadian ownership and control.
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Foreign Ownership Limits for Licensed Canadian Air Carriers.
Charters.
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Charter flights: Honouring an international agreement.
Bilateral air transportation agreements.
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Comprehensive Air Transport Agreement with EU member states.
Acceptance of Flight Rights provisions into air carriers’ tariffs.
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Essential Regulation for Canada’s Rail Carriers.
Western grain.
Revenue Cap determination.
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Certificates of fitness.
Net salvage value.
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Review of Railway Cost of Capital Methodology.
Interswitching rates
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Essential Regulation for Canada’s Marine Industry.
Coasting Trade Applications.
Agency Consultation on Coasting Trade Guidelines.
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How We Work At Ensuring Compliance.
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Enforcement.
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Monitoring.
Compliance Reports Track Removal of Communication Barriers.
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Assessment of the Act.
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Ongoing monitoring of the operation of the Canada Transportation Act
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Issues observed in 2009-10
First section titled: Rail Transportation.
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Following section titles: Air Transportation
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Last section entitled: General.
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Issues previously raised in 2008-09
First section titled: Rail Transportation.
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Subsequent section entitled: Air Transportation.
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Subsequent section entitled: Accessible Transportation.
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Last section entitled: General.
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Appendix
Annual Report 2009-10: List of statistical tables available on Agency Web site
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Multiple formats