Canadian Transportation Agency
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Table of Contents
2
Message from the Chair and CEO
3
4
Overview
Who we are
5
6
7
Our Vision and Mission
Our Values
8
Operating Environment
9
Evolution of industry and policy
10
Regulatory renewal
Technological change
Public service environment
11
Building on three years of success
12
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Acting on client feedback
14
Agency staff and services
15
Alternative dispute resolution
Corporate memory and knowledge transfer
Communication and dialogue
16
Agency processes
Regulations and administration
17
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Acting on employee feedback
Setting a new direction
19
Moving forward
20
Strategic Priorities
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Client Service
23
24
Strategic Outcome
Objective 1: Quality Service
Desired Result
Strategic Action 1
Key Results
Deliverables
25
Strategic Action 2
Key Results
Deliverables
26
Strategic Action 3
Key Results
Deliverables
Objective 2: Relationship Building
Desired Result
Strategic Action 1
Key Results
Deliverables
27
Strategic Action 2
Key Results
Deliverables
28
Regulatory Regime Renewal
29
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Strategic Outcome
Objective 1: Essential Regulatory Regime
Desired Result
Strategic Action 1
Key Results
Deliverables
31
Strategic Action 2
Key Results
Deliverables
32
Objective 2: Effective administration
Desired result
Strategic Action 1
Key Results
Deliverables
33
Strategic Action 2
Key Results
Deliverables
34
Strategic Action 3
Key Results
Deliverables
35
People
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Strategic Outcome
Objective 1: Sustainable Workforce
Desired Result
Strategic Action 1
Key Results
Deliverable
Objective 2: Supportive Workplace
Desired Result
Strategic Action 1
Key Results
Deliverable
38
Strategic Action 2
Key Result
Deliverables
39
Strategic Action 3
Key Results
Deliverables
40
Objective 3: Expert Workforce
Desired Result
Strategic Action 1
Key Results
Deliverables
Strategic Action 2
Key Result
Deliverable
41
Implementation Steps
42
Measuring Our Performance
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