Title page
title
Terminal Code Compliance Report
i
Terminal Code Compliance Report
Executive Summary
1. Background
2. Scope of the Agency’s compliance initiative
3. Process of the Agency’s compliance initiative
ii
4. Findings
· Air terminals
iii
· Rail terminals
iv
· Ferry terminals
Marine Atlantic
Northumberland and Bay Ferries
v
5. Best practices
1. Separate accessibility section
vi
2. Web site links
3. Terminal guides
4. Airport Customer Assistance Program – Toronto Pearson International Airport
1
Terminal Code Compliance Report
1. Background
2
2. Scope of the Agency's compliance initiative
· Subsection 2.7.3 – Ground transportation
· Subsections 3.3.1 and 3.3.2 – Customer Service
· Subsection 3.5 – Facility and Services Awareness Program
3
4
5
3. Methodology of the Agency's compliance initiative
6
4. Findings
· Air terminals
7
8
· Rail terminals
9
· Ferry terminals
Marine Atlantic
10
Northumberland and Bay Ferries
11
5. Best practices
1. Separate accessibility section
12
2. Web site links
3. Terminal guides
4. Airport Customer Assistance Program – Toronto-Lester B. Pearson International Airport
13
6. Future action
14
Appendices
15
Appendix A: Terminal Code – Compliance by Airports with Public Information Requirements
16
Explanatory notes to results reflected in Appendices A, B and C
17
Calgaryterminal
Charlottetownterminal
a
Edmontonterminal
Frederictonterminal
b
Ganderterminal
Halifaxterminal
18
Iqaluit terminal
Kelownaterminal
Londonterminal
a
Monctonterminal
Montréal terminal
b
Ottawaterminal
19
Prince Georgeterminal
Quebecterminal
a
Reginaterminal
Saint Johnterminal
b
Saskatoonterminal
St. John’sterminal
20
Thunder Bayterminal
Torontoterminal
a
Vancouverterminal
Victoriaterminal
b
Whitehorseterminal
Winnipegterminal
21
Yellowknifeterminal
22
Appendix B:Terminal Code – Compliance by Via Rail with Public Information Requirements
23
Explanatory notes to results reflected in Appendices A, B and C
24
Kingstonterminal
Londonterminal
a
Montréal terminal (Note 1)
Oshawaterminal (Note 1)
b
Ottawaterminal
Quebecterminal
c
Torontoterminal (Note 1)
Windsorterminal
d
25
Appendix C:Terminal Code – Compliance by Ferry Terminals with Public Information Requirements
26
Explanatory notes to results reflected in Appendices A, B and C
27
Argentia (NL) terminal – Marine Atlantic
North Sydney terminal (NS) – Marine Atlantic
a
Port aux Basques terminal (NL) – Marine Atlantic
Caribou terminal (NL) – Northumberland and Bay Ferries
b
Digby terminal (NS) – Northumberland and Bay Ferries
c
Saint Johnterminal (NB) – Northumberland and Bay Ferries
WoodIslands terminal (PEI) – Northumberland and Bay Ferries
d