The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for violations of the Accessible Transportation for Persons with Disabilities Regulations

December 13, 2023 – Gatineau, QC – Canadian Transportation Agency

The Canadian Transportation Agency (CTA) has issued an administrative monetary penalty of $52,500 against Air Canada for two violations of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) related to its obligations of providing services to persons with a disability.

This penalty is for an incident that occurred in October 2023.

On October 20, 2023 Air Canada failed to return a wheelchair to a person with a disability when they arrived at their destination. Additionally, Air Canada failed to permit the passenger with a disability to board in advance of other passengers, even though they had made a request for assistance with boarding, locating their passenger seat, transferring between their wheelchair and their seat, and storing their carry-on baggage.

These contraventions relate to subsections 34(1)(a) and 41(1)(c) of the ATPDR.

Air Canada has 30 days to request a review before the Transportation Appeal Tribunal of Canada.