Contact an enforcement officer

If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: conformite-compliance@otc-cta.gc.ca.

You may also contact the enforcement officer nearest you.

Enforcement Officers are responsible for administering the Canada Transportation Act and related regulations. From time to time, they investigate the activities of air carriers holding a licence issued by the Agency, as well as passenger terminal operators who are subject to the Personnel Training for the Assistance of Persons with Disabilities Regulations, to ensure compliance with Canadian legislation. In addition, they investigate alleged infractions relating to air carrier activities and take part in public education.

Headquarters

Manager, Enforcement Division
Canadian Transportation Agency
Ottawa, Ontario
K1A 0N9
Telephone: 819-953-9786
Fax: 819-953-8798
Email: conformite-compliance@otc-cta.gc.ca

Atlantic region

Enforcement Officer
Canadian Transportation Agency
1045 Main Street - Suite 109
Moncton, New Brunswick
E1C 1H1
Telephone: 506-851-6950
Fax: 506-851-2518
Email: conformite-compliance@otc-cta.gc.ca

Quebec region

Enforcement Officer
Canadian Transportation Agency
700 Leigh-Capreol, bureau 1C
Dorval, Quebec
H4Y 1G7
Telephone: 514-420-5999
Fax: 514-450-5182
Email: conformite-compliance@otc-cta.gc.ca

Ontario region

Enforcement Officer
Canadian Transportation Agency
4900 Yonge Street, Suite 300
Toronto, Ontario
M2N 6A5
Telephone: 416-952-7895
Fax: 416-952-7897
Email: conformite-compliance@otc-cta.gc.ca

Western region

Enforcement Officer
Canadian Transportation Agency
9700 Jasper Avenue - Canada Place, Suite 1135
Edmonton, Alberta
T5J 4C3
Telephone: 780-495-6618
Fax: 780-495-5639
Email: conformite-compliance@otc-cta.gc.ca

Pacific region

Enforcement Officer
Canadian Transportation Agency
#219 - 800 Burrard Street
Vancouver, British Columbia
V6Z 0B9
Telephone: 604-666-0620
Fax: 604-666-1267
Email: conformite-compliance@otc-cta.gc.ca

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