Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-2 of 2 decisions.
BACKGROUND
The Canadian Transportation Agency (Agency) has received a complaint from two passengers who allege that they were denied boarding by WestJet on July 22, 2019, and that they were not provided the treatment and compensation that they are entitled to in accordance with the Air...
LET-A-56-2019 | Letter Decision | 2019-08-16
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning their claim of having been denied boarding on Flight No. WS714 from Vancouver, British Columbia, to Toronto, Ontario, on February 23, 2018.
[2] The applicants...
50-C-A-2019 | Decision | 2019-08-16