Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-8 of 8 decisions.
Summary
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child when she travels with a support person under the 1P1F policy, and regarding...
LET-AT-A-12-2024 | Letter Decision | 2024-04-05
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her disability-related needs by not accepting her dog as planned on her scheduled flight on August 21, 2019. Ms. Smiley...
6-AT-A-2024 | Decision | 2024-04-05
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding the disability-related assistance that the applicant received at the Toronto Pearson International Airport (Toronto airport) during travel between Ottawa, Ontario, and...
5-AT-A-2024 | Decision | 2024-03-20
Summary
[1] Haroun Testouri filed an application with the Canadian Transportation Agency (Agency) against LOT, alleging that:
as a person who is Deaf, he faced a barrier when he was unable to modify his reservation on LOT’s website or by other electronic means, and
he was denied boarding on a...
LET-AT-C-A-11-2024 | Letter Decision | 2024-03-05
[1] On determining that there is an undue barrier to the mobility of persons with disabilities or that a person has been adversely affected by the contravention of any provision of accessibility regulations made by the Agency, the Agency may award compensation of up to $20,000 for pain and...
AT-2024-22 | Determination | 2024-02-21
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba seeks compensation for pain and suffering in the amount of CAD 20,000, a...
LET-AT-A-8-2024 | Letter Decision | 2024-02-21
Summary
[1] Usha Agarwal filed an application with the Canadian Transport Agency (Agency) regarding the wheelchair assistance she received from Emirates upon arriving at the Toronto Pearson International Airport (Toronto airport) on June 25, 2022.
[2] Ms. Agarwal seeks a refund of her ticket...
3-AT-A-2024 | Decision | 2024-02-20
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
LET-AT-C-A-7-2024 | Letter Decision | 2024-02-20