Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 56 decisions.
Summary
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child when she travels with a support person under the 1P1F policy, and regarding...
LET-AT-A-12-2024 | Letter Decision | 2024-04-05
Summary
[1] Haroun Testouri filed an application with the Canadian Transportation Agency (Agency) against LOT, alleging that:
as a person who is Deaf, he faced a barrier when he was unable to modify his reservation on LOT’s website or by other electronic means, and
he was denied boarding on a...
LET-AT-C-A-11-2024 | Letter Decision | 2024-03-05
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba seeks compensation for pain and suffering in the amount of CAD 20,000, a...
LET-AT-A-8-2024 | Letter Decision | 2024-02-21
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
LET-AT-C-A-7-2024 | Letter Decision | 2024-02-20
Summary
[1] Alexandre Dumas filed an application with the Canadian Transportation Agency (Agency) regarding Sky Jet’s refusal to transport him.
[2] Mr. Dumas seeks compensation for damages in the amount of CAD 150,000.
[3] In this decision, the Agency will address the following...
LET-AT-A-49-2023 | Letter Decision | 2023-12-19
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
LET-AT-C-A-38-2023 | Letter Decision | 2023-10-23
Summary
[1] Erin Maxwell filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to provide her with the pre-approved space required to accommodate her dog, an ESA, and concerning denied boarding.
[2] In Decision LET-AT-C-A-39...
LET-AT-C-A-36-2023 | Letter Decision | 2023-10-06
Summary
[1] The Canadian Transportation Agency (Agency) has before it six applications in which applicants seek to travel with an animal that is or could be an emotional support animal (ESA). Because a growing number of persons with disabilities seek to travel with ESAs, the Agency has decided to...
LET-AT-55-2022 | Letter Decision | 2022-12-14
[1] Mr. Abbasi has fibrodysplasia ossificans progressiva, which causes his joints to fuse over time and prevents him from bending his legs. Mr. Abbasi requires a reclining seat with extra leg room as an accommodation for his disability.
[2] On July 2, 2021, Mr. Abbasi’s friend sent an email to Air...
LET-AT-A-41-2022 | Letter Decision | 2022-09-28
Elaine Browne on behalf of the minor applicant against WestJet - Accessible transportation complaint
SUMMARY
[1] The applicant, a minor child represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its one-person, one-fare (OPOF) program should be able to book their...
LET-AT-A-17-2022 | Letter Decision | 2022-04-19