Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 1-10 of 13 decisions.
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the cancellation of his flight from Kelowna, British Columbia, to Calgary, Alberta, on August 19, 2018. The applicant subsequently purchased a ticket with WestJet...
75-C-A-2019 | Decision | 2019-10-31
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) concerning Aeromexico’s refusal to transport them on board Flight No. AM636 from Mexico City, Mexico, to Montréal, Quebec, on April 29, 2018.
[2] The applicants seek compensation in the...
74-C-A-2019 | Decision | 2019-10-29
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency), pursuant to subsection 172(1) of the CTA, against Air Canada, alleging that it did not provide wheelchair assistance at the Toronto Pearson International Airport (Toronto airport) and the Calgary...
72-AT-A-2019 | Decision | 2019-10-28
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada with respect to baggage delayed for 24 hours after the arrival of the applicant’s flight in St. John’s, Newfoundland.
[2] The issue to be addressed is whether the...
71-C-A-2019 | Decision | 2019-10-28
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Sunwing regarding a change of schedule and the addition of a stopover to their non‑stop flight from Toronto, Ontario, to St. Petersburg, Florida, which was scheduled to depart on January 25...
73-C-A-2019 | Decision | 2019-10-28
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada pursuant to subsection 172(1) of the CTA, concerning the carrier’s refusal to provide him with a free ticket for his attendant under the One-Person, One-Fare (1P1F) program.
[2]...
70-AT-A-2019 | Decision | 2019-10-24
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that they were rerouted to the wrong destination while travelling from Osaka, Japan, to Québec, Quebec, via Tokyo, Japan, and Toronto, Ontario, on September 25,...
69-C-A-2019 | Decision | 2019-10-22
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) regarding the failure by Air Canada to comply with its obligation to provide passengers of Flight No. AC797 with the option to disembark due to a tarmac delay that occurred during the flight from...
68-C-A-2019 | Decision | 2019-10-18
BACKGROUND
[1] On May 7, 2019, the applicant filed an application with the Canadian Transportation Agency (Agency) against Wow air. He claims that the amount paid for a round-trip ticket between Montréal, Quebec, and London, United Kingdom, does not match that advertised on Wow air’s...
67-C-A-2019 | Decision | 2019-10-15
SUMMARY
[1] In Decision No. 37-C-A-2019, the Canadian Transportation Agency (Agency) determined that, when Air Canada refused to transport Mrs. Lyell from Mexico City, Mexico, to Toronto, Ontario, on March 12, 2017, it properly applied the terms and conditions related to refusal to...
66-C-A-2019 | Decision | 2019-10-10