Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-10 of 13 decisions.
Summary
[1] Mohit Bali requested wheelchair assistance and vegetarian meals for his flights from Delhi, India, to Toronto, Ontario, via Vancouver, British Columbia, on January 1, 2021, but submits that he was provided with neither in a satisfactory manner. He also claims to have experienced racial...
144-AT-A-2022 | Decision | 2022-11-30
[1] Joshua Mah purchased a one-way ticket from WestJet for travel on July 25, 2020, from Vancouver, British Columbia, to Calgary, Alberta. On July 22, 2020, Mr. Mah was notified that his flight had been cancelled, and he was offered an alternative itinerary for travel from Vancouver to Edmonton,...
142-C-A-2022 | Decision | 2022-11-24
[1] The applicants purchased one-way tickets to travel from Kelowna, British Columbia, to Nassau, Bahamas, via Calgary, Alberta, on March 7, 2020. Their flight from Kelowna to Calgary was delayed due to a technical malfunction. The applicants were rebooked and travelled on the next available flight...
141-C-A-2022 | Decision | 2022-11-17
[1] The applicants purchased one-way, economy-class tickets from the respondent for travel between Las Vegas, United States, and Toronto, Ontario, departing on April 17, 2020. The applicants cancelled their tickets prior to departure and were provided with a Travel Bank credit, valid for two years...
140-C-A-2022 | Decision | 2022-11-17
[1] The applicants purchased one-way tickets to travel with the respondent from Honolulu, Hawaii, to Calgary, Alberta, via Vancouver, British Columbia, on February 29, 2020. The applicants’ flight from Honolulu to Vancouver, Flight WS1865, was scheduled to depart at 11:50 pm,...
137-C-A-2022 | Decision | 2022-11-10
[1] The applicants purchased round-trip tickets to travel from Hamilton, Ontario, to Abbotsford, British Columbia, on March 20, 2020, with a return date of March 29, 2020. However, they decided not to travel because of concerns related to the COVID-19 pandemic and to the travel advisory issued by...
136-C-A-2022 | Decision | 2022-11-10
[1] The applicant purchased a round-trip ticket from the respondent for travel from Calgary, Alberta, to London, United Kingdom, departing on June 12, 2020, and returning on June 25, 2020.
[2] Prior to the applicant’s scheduled date of departure, the sporting event that he had planned to...
138-C-A-2022 | Decision | 2022-11-10
[1] Miled El Hajj purchased a round-trip ticket from Royal Air Maroc for travel from Montréal, Quebec, to Beirut, Lebanon, via Casablanca, Morocco. On the outbound portion of his itinerary, Mr. El Hajj was scheduled to depart from Montréal at 8:15 pm on December 19, 2019, and arrive...
134-C-A-2022 | Decision | 2022-11-08
[1] On November 4, 2020, the applicants purchased tickets to travel with Swoop from Toronto, Ontario, to Kelowna, British Columbia, on December 27, 2020, and to travel with WestJet from Kelowna to London, Ontario, via Calgary, Alberta, on January 2, 2021, for a skiing holiday. On...
135-C-A-2022 | Decision | 2022-11-08
[1] The applicants purchased round-trip tickets from the respondent for travel between Winnipeg, Manitoba and Halifax, Nova Scotia, via Toronto, Ontario, departing on August 25, 2021, and returning on August 29, 2021.
[2] The applicants' flight from Halifax to Toronto experienced a delay, causing...
130-C-A-2022 | Decision | 2022-11-01