Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-8 of 8 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against KLM pursuant to subsection 172(1) of the CTA with respect to KLM’s alleged failure to provide assistance to carry Mr. Kam’s baggage, and pursuant to subsection 110(4) of the ATR...
73-AT-C-A-2021 | Decision | 2021-07-26
SUMMARY
[1] Cynthia Roorda filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding EVA Air’s refusal to transport her on Flight No. BR872 from Hong Kong, China, on December 8, 2018.
[2] Mrs. Roorda seeks compensation for the following expenses:
CAD 4,162....
74-C-A-2021 | Decision | 2021-07-26
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, seeking compensation as a result of a reservation cancellation.
[2] The applicants seek a refund of the cancellation fees charged by the respondent, in the amount of CAD 1,...
72-C-A-2021 | Decision | 2021-07-23
SUMMARY
[1] Laira Ramos filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that she was denied boarding on one of its flights.
[2] Ms. Ramos seeks the following compensation:
EUR 797.45 for a refund of her first ticket from Air Canada;
EUR 1,490....
71-C-A-2021 | Decision | 2021-07-23
Compton Khan, Carlotta Ellison and their minor child against Flair Airlines Ltd - consumer complaint
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding schedule irregularities impacting their travel on two flights: Flight No. F8133 from Toronto, Ontario, to Winnipeg, Manitoba, on August 3, 2019...
70-C-A-2021 | Decision | 2021-07-19
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning fees they were charged for checked baggage. The Agency added Lufthansa as a respondent in Decision No. LET-C-A-31-2021.
[2] The applicants seek an apology and...
69-C-A-2021 | Decision | 2021-07-15
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a schedule irregularity from Vancouver, British Columbia, to Vienna, Austria, via Toronto, Ontario, on September 15, 2019.
[2] The applicants seeks that...
68-C-A-2021 | Decision | 2021-07-08
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its refusal to transport them from Toronto, Ontario, to Taipei, Taiwan, via Vancouver, British Columbia, on February 23, 2019.
[2] As part of the relief sought,...
65-C-A-2021 | Decision | 2021-07-05