Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 21-30 of 485 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Flair concerning the carry-on baggage fees that the carrier charged at the gate.
[2] The applicants dispute the CAD 336 that they were charged for their four pieces of carry‑on baggage. The...
15-C-A-2020 | Decision | 2020-02-03
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that the carrier acted negligently and prevented them from recovering their stolen travel wallet.
[2] The applicants state that they suffered stress and losses as a result....
14-C-A-2020 | Decision | 2020-01-31
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning its refusal to compensate them for expenses incurred as a result of the delayed delivery of their baggage.
[2] The applicants are seeking compensation in the amount of CAD...
8-C-A-2020 | Decision | 2020-01-20
Evelyne Awaad Abdel Fattah against Société Air France and Delta Air Lines, Inc. - consumer complaint
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air France for its refusal to transport her aboard Flight No. DL5302 from Montréal, Quebec, to New York, United States of America, on April 23, 2018. The applicant was refused...
6-C-A-2020 | Decision | 2020-01-16
[1] Six separate applications—19-01317, 19-02027, 19-03859, 19-03646, 19-03886, and 19‑05764—were filed with the Canadian Transportation Agency (Agency) against Jet Airways between March 2019 and September 2019. The applications relate to lost and damaged baggage, cancelled flights,...
5-C-A-2020 | Decision | 2020-01-16
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada, pursuant to subsection 172(1) of the CTA, concerning Air Canada’s policy regarding the transportation of pets in the aircraft cabin.
[2] The applicant is seeking a change in Air...
3-AT-A-2020 | Decision | 2020-01-10
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against United Airlines regarding the rerouting of the final flight segment of the applicant’s itinerary from Perth, Australia, to Calgary, Alberta, via Singapore, Republic of Singapore, and San ...
1-C-A-2020 | Decision | 2020-01-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada, in which he seeks compensation in relation to schedule irregularities that he experienced when travelling from Calgary, Alberta, to Miami, Florida, via Newark, New Jersey.
[2] The...
89-C-A-2019 | Decision | 2019-12-17
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Flair Airlines regarding its refusal to transport them from Toronto, Ontario, to Vancouver, British Columbia, on December 20, 2018. The applicant allegedly did not have the required government-...
88-C-A-2019 | Decision | 2019-12-02
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet, alleging that the information regarding WestJet’s Guardian Fare Program found on its website is unclear and that the program discriminates against passengers travelling to destinations...
87-C-A-2019 | Decision | 2019-11-27