Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-10 of 10 decisions.
[1] Jeremy MacDonald bought a ticket from Air Canada to travel from Yellowknife, Northwest Territories, to Edmonton, Alberta, via Calgary, Alberta, departing on January 12, 2020, and returning on January 18, 2020. Flight AC8234 from Yellowknife to Calgary was scheduled to depart at 6:30 pm; however...
152-C-A-2023 | Decision | 2023-10-27
[1] The applicants purchased tickets from the respondent for travel from Puerto Vallarta, Mexico, to Saskatoon, Saskatchewan, via Calgary, Alberta. Their flight was scheduled for March 23, 2020, but they submit it was cancelled due to the COVID-19 pandemic.
[2] The applicants submit that they saw...
151-C-A-2023 | Decision | 2023-10-27
[1] The applicants purchased round-trip tickets to travel from Winnipeg, Manitoba, to Puerto Vallarta, Mexico, departing on October 28, 2019, and returning on March 23, 2020. They claim that the respondent cancelled all international flights effective March 22, 2020, without...
150-C-A-2023 | Decision | 2023-10-27
[1] Farrel Huculak purchased a round-trip ticket to travel with WestJet from Halifax, Nova Scotia, to Montréal, Quebec, departing on January 23, 2020, and returning on January 26, 2020. Mr. Huculak’s outbound flight was cancelled and he was rebooked to travel to Montréal via Toronto, Ontario....
127-C-A-2023 | Decision | 2023-10-18
[1] The applicants purchased round-trip tickets to travel with the respondent from Montréal, Quebec, to Cayo Coco, Cuba, departing at 10:00 am on January 10, 2020, and returning on 3:50 pm on January 17, 2020. However, the return flight (Flight TS0495) was delayed and arrived in Montréal at 2:53 am...
148-C-A-2023 | Decision | 2023-10-18
[1] The applicants purchased tickets to travel with the respondent from Hamilton, Ontario, to Edmonton, Alberta, on August 3, 2020.
[2] The applicants reside in Spain and state that their flights from Spain to North America were cancelled due to the COVID-19 pandemic. The applicants claim that...
147-C-A-2023 | Decision | 2023-10-17
[1] Nizar Kamouna purchased a one-way ticket from WestJet to travel from Montréal, Québec, to London, United Kingdom, via Toronto, Ontario, on December 18, 2021. His flight from Montréal to Toronto was delayed, which caused him to miss his connecting flight to London. WestJet rebooked him to travel...
146-C-A-2023 | Decision | 2023-10-16
[1] The applicants purchased tickets to travel from Montréal, Quebec to Cancun, Mexico, departing at 1:30 pm on February 7, 2020. The flight was delayed and the applicants arrived in Cancun more than nine hours later than originally scheduled.
[2] The applicants seek compensation for inconvenience...
145-C-A-2023 | Decision | 2023-10-12
[1] The applicants purchased one-way tickets from RBC Travel to travel with the respondent from Vancouver, British Columbia, to Halifax, Nova Scotia, via Calgary, Alberta, on September 11, 2021. The applicants were scheduled to arrive in Halifax at 5:35 pm. However, their flights were impacted by a...
144-C-A-2023 | Decision | 2023-10-06
[1] The applicants purchased tickets through a travel agency for travel with the respondent from Winnipeg, Manitoba, to Toronto, Ontario, on March 20, 2020. The applicants cancelled their reservation in light of the COVID-19 pandemic and were provided with a travel credit, which expired on April 20...
143-C-A-2023 | Decision | 2023-10-03