Sources of Federal Government and Employee Information

Table of Contents

Introduction to Info Source

Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the government (current and former) with relevant information to access personal information about themselves held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act.

The Introduction and an index of institutions subject to the Access to Information Act and the Privacy Act are available centrally.

The Access to Information Act and the Privacy Act assign overall responsibility to the President of Treasury Board (as the designated Minister) for the government-wide administration of the legislation.

General Information

Background

The Canadian Transportation Agency (the Agency) is an independent, quasi-judicial tribunal and economic regulator responsible for making decisions and determinations on a wide range of matters involving air, rail and marine modes of transportation under the authority of Parliament, as set out in the Canada Transportation Act (S.C. 1996, c. 10) as amended and other legislation.

Learn more about the Agency:

Responsibilities

The Agency supports the goal of a competitive and accessible national transportation system that fulfills the needs of Canadians and the Canadian economy.

Learn more about our responsibilities:

Institutional Functions, Programs and Activities

Adjudication and Alternative Dispute Resolution

The Agency helps to protect the interests of users, service providers and others affected by the national transportation system through access to a specialized dispute resolution system of formal and informal processes for rail, air and marine transportation matters within the federal transportation network. Where possible, the Agency encourages the resolution of disputes through informal processes such as facilitation, mediation, and arbitration. As a quasi-judicial tribunal, the Agency also has the authority to issue decisions and orders on matters within its jurisdiction of federally-regulated modes of transportation through formal adjudication.

Resolution of Air, Marine, Rail, and Accessibility Transportation Disputes

The Agency helps to protect the interests of the travelling public, shippers and Canadian air carriers by ensuring that fares, rates, charges, and terms and conditions of carriage are consistent with Canadian legislation, regulations and rules on appeals of new or revised air navigational charges imposed by NAV Canada. The Agency is also responsible for resolving disputes between travellers and transportation providers by ensuring the undue obstacles to the mobility of persons with disabilities are removed from federally regulated transportation services and facilities for all modes of transport under federal jurisdiction, namely, air, rail, and extra-provincial ferry and bus services. It resolves disputes between railways and shippers on various issues, such as rates and level of service arising within the rail industry; and between railway companies and municipalities, road authorities, landowners and others over railway infrastructure matters. In addition, the Agency resolves disputes between vessel operators and port and pilotage authorities pertaining to certain marine activities including the power to rule, in response to a complaint, on whether charges for pilotage in federally regulated waters or fees fixed by port authorities, respectively, are unreasonable and not in the public interest or are unjustly discriminatory.

Accessible Transportation
Description:
Records related to the regulation of, and resolution of complaints related to transportation facilities, equipment and services provided in the federal transportation network to travelers with disabilities.
Document Types:
Correspondence, statements of work, proposals, evaluation criteria, engineering drawings or specifications for equipment design, procedures, policies, legal opinions, surveys, conditions, standards, statistical reports, medical reports and evaluations, agreements, applications, background papers, and decisions.
Format:
Videotapes, audiotapes, photographs and Braille.
Record Number:
CTA DRB 001
Complaints Regarding Services Provided to Persons with Disabilities
Description:
This bank describes investigations of complaints concerning the possible existence of undue obstacles to the mobility of persons with disabilities under the Canada Transportation Act (S.C. 1996, c. 10) as amended. This bank may contain names, home, business, mailing or email addresses, telephone numbers; signatures; financial information; religion; travel information (airline booking reference number, airline ticket number, flight numbers, departure and arrival cities and dates); medical condition; age; and, marital status.

Note: Personal information will form part of the Public Record pursuant to subsection 7(2) of the Dispute Adjudication Rules and may be posted to the Agency's website following decision and/or be released upon request.

Class of Individuals:
Any individuals and/or organization or representative of that individual/organization who has filed a complaint.
Purpose:
Personal information is collected under the authority of the Canada Transportation Act (S.C. 1996, c. 10) as amended pursuant to Part V and is used to determine whether or not undue obstacles to the travel of passengers with disabilities exist and, if so, to determine the appropriate corrective measure.
Consistent Uses:
Information that is provided is used to investigate complaints and copies are forwarded to transportation service providers for comments. Complaints on similar issues are sometimes adjudicated together and information is shared with the involved applicants. Agency decisions are issued on formal complaints and posted on our website. Personal information may be shared with other complainants if or when the complaint is similar and will be adjudicated together.
Retention and Disposal Standards:
Records are destroyed ten years after the resolution of the complaint.
RDA Number:
95/023
Related Record Number:
CTA DRB 001
Bank Number:
CTA PPU 033
TBS Registration:
002154
Last Updated:
December 2015
Air Travel Complaints
Description:
Includes records related to investigations of complaints received by the Agency from consumers who allege that their air carrier has not applied the fares, rates, charges or terms and conditions of carriage as set out in its published tariff as required under the Canada Transportation Act (S.C. 1996, c. 10) as amended and the Air Transportation Regulations. Records may include baggage claim tickets/stub/check/tag, flight reports, carrier passenger reports, fares, rates and charges, carrier-operated loyalty programs, terms and conditions of carriage, tariffs, Property Irregularity or Damaged Property Reports, repair invoice or estimate for damage claims, copy of claim made through insurance company, boarding passes, airline tickets, itinerary, e-ticket history, World Tracer Report (for baggage claims), Passenger Name Record (PNR), Historical Passenger Name Record (HPNR), passenger check-in record, baggage claim with carrier, proof of purchase (usually in the form of receipts, but may include credit card or bank statements) and incident reports.
Document Types:
Statements of work, proposals, evaluation criteria, procedures, policies, legal opinions, surveys, conditions, standards, statistical reports, medical reports and evaluations, correspondence, background papers, and decisions.
Record Number:
CTA DRB 002
Air Travel Complaints
Description:
This bank describes investigations of consumer air travel complaints received by the Agency alleging that their air carrier has not applied the fares, rates, charges or terms and conditions of carriage as set out in its published tariff as required under the Canada Transportation Act (S.C. 1996, c. 10) as amended and the Air Transportation Regulations. This bank may include names, home, business, mailing or email addresses, telephone numbers; signatures; financial information; religion; travel information (airline booking reference number, airline ticket number, flight numbers, departure and arrival cities and dates); medical condition; age; and, marital status.
Class of Individuals:
General public; travel agents; agents of individuals and carriers, including lawyers and consultants.
Purpose:
Personal information is collected under the authority of the Canada Transportation Act (S.C. 1996, c. 10) as amended pursuant to subsection 85.1(1) and is used to review air travel complaints and where necessary, seek the air carrier's voluntary commitment to provide the passenger with the accommodation (information, compensation, etc.) to which he is legally entitled as set out in its tariff.
Consistent Uses:
Personal information may be forwarded to the applicable air carriers or its responsible body for consideration and action as deemed appropriate.
Retention and Disposal Standards:
Records are destroyed ten years after the resolution of the complaint.
RDA Number:
95/023
Related Record Number:
CTA DRB 003, CTA DRB 002
Bank Number:
CTA PPU 014
TBS Registration:
004442
Last Updated:
December 2015
Rail, Air and Marine Disputes
Description:
Records related to rail, air and marine disputes and investigations including marine complaints and investigations on port authority user fees, pilotage authority fees and charges and services relating to shipping cartels; air investigations on tariffs, pricing, advertising, licensing and discontinuance of service and NAV Canada appeals; rail level of services and rate complaints and investigations, interswitching rates, competitive line rates and running rights applications; rail infrastructure complaints including crossing disputes between railways and road authorities, municipalities, land owners and utility companies; apportionment of costs for railway works; approval of rail line construction; environmental assessments; railway noise and vibration complaints; changes in road authorities at crossings; and the transfer and discontinuance of rail lines including track determinations.
Document Types:
Correspondence, legal opinions, agreements, applications, background papers, statistics, maps, drawings, construction plans and decisions.
Format:
Photographs
Record Number:
CTA DRB 003
Air Travel Complaints
Description:
This bank describes investigations of consumer air travel complaints received by the Agency alleging that their air carrier has not applied the fares, rates, charges or terms and conditions of carriage as set out in its published tariff as required under the Canada Transportation Act (S.C. 1996, c. 10) as amended and the Air Transportation Regulations. This bank may include names, home, business, mailing or email addresses, telephone numbers; signatures; financial information; religion; travel information (airline booking reference number, airline ticket number, flight numbers, departure and arrival cities and dates); medical condition; age; and, marital status.
Class of Individuals:
General public; travel agents; agents of individuals and carriers, including lawyers and consultants.
Purpose:
Personal information is collected under the authority of the Canada Transportation Act (S.C. 1996, c. 10) as amended pursuant to subsection 85.1(1) and is used to review air travel complaints and where necessary, seek the air carrier's voluntary commitment to provide the passenger with the accommodation (information, compensation, etc.) to which he is legally entitled as set out in its tariff.
Consistent Uses:
Personal information may be forwarded to the applicable air carriers or its responsible body for consideration and action as deemed appropriate.
Retention and Disposal Standards:
Records are destroyed ten years after the resolution of the complaint.
RDA Number:
95/023
Related Record Number:
CTA DRB 003, CTA DRB 002
Bank Number:
CTA PPU 014
TBS Registration:
004442
Last Updated:
December 2015
Rail, Air and Marine Disputes
Description:
This bank describes information that is related to resolving disputes concerning federally-regulated modes of transportation (air, rail, and marine). Personal information may include names, home, business, mailing or email addresses, telephone numbers; signatures; financial information; religion; travel information (airline booking reference number, airline ticket number, flight numbers, departure and arrival cities and dates); medical condition; age; and, marital status.

Note: Personal information will form part of the Public Record pursuant to subsection 7(2) of the Dispute Adjudication Rules. Personal information may be posted to the Agency's website following decision and/or released upon request.

Class of Individuals:
General public; agents of individuals and carriers, including lawyers and consultants; and mediators.
Purpose:
Personal information is collected under the authority of:
  • the Canada Transportation Act (S.C. 1996, c. 10) as amended pursuant to sections 37, 65, 67.1, 67.2, 85.3, 95.3, 116, 120.1, 152.1 and subsections 66(1), 66(2), 144(6), 161(1);
  • the Canada Marine Act pursuant to subsections 52(1), 94(2) and 144(7);
  • the Pilotage Act pursuant to subsection 34(2) ; and
  • the Shipping Conferences Exemption Act and supporting Regulations.
Personal information is used to administer the disputes program and to resolve disputes.
Consistent Uses:
Information is shared between parties and intervenors. Complaints on similar issues are sometimes adjudicated together and information is shared with the involved applicants. Agency decisions are issued on formal complaints and posted on our website. Personal information may be shared with other complainants if or when the complaint is similar and will be adjudicated together.
Retention and Disposal Standards:
Records will be retained for 10 years after resolution except for complaints related to rail infrastructure pre-dating 2006, which are retained for the retention period of the relevant infrastructure, and then are destroyed.
RDA Number:
95/023, 96/044
Related Record Number:
CTA DRB 003
Bank Number:
CTA PPU 001
TBS Registration:
20091614
Last Updated:
December 2015

Economic Regulation

The Agency helps to protect the interests of users, service providers and others affected by the national transportation system through the economic regulation of air, rail and marine transportation by the administration of laws, regulations, voluntary codes of practice, educational and outreach programs.

Air, Rail, Marine and Accessibility Transportation Regulation

The Agency helps to protect the interests of the travelling public through the regulation of air, rail, marine and accessibility transportation by regulating and administering a licensing system for air carriers that provide domestic or international publicly available air transportation services; enforcing the relevant provisions of the Canada Transportation Act (S.C. 1996, c. 10) as amended and its related regulations; administering a permit system for international charter operations; helping to negotiate and administer bilateral air agreements with other countries and administering international air tariffs. The Agency also ensures that undue obstacles to the mobility of persons with disabilities are removed from federally-regulated transportation services and facilities by developing regulations, codes of practice, standards, educational and outreach programs concerning the level of accessibility in modes of transport under federal jurisdiction, such as air, rail, and marine. It further regulates rail transportation in Canada by issuing certificates of fitness allowing rail carriers to operate; approving rail line construction, rail crossing construction, and overseeing environmental assessments for rail projects triggered under the Canadian Environmental Assessment Act. It oversees the process for discontinuing service on rail lines and disposing of related assets, and undertakes other duties with economic, public and national interests in mind. It also determines regulated railway interswitching rates and the railway companies' revenue caps for the movement of western grain. The Agency develops rail costing standards and regulations; and audits railway companies' accounting and statistics-generating systems, as required. Additionally, the Agency acts as an economic regulator for certain marine activities. It protects the interests of Canadian vessel operators engaged in coasting trade by determining if a Canadian ship is suitable and/or available; when the use of a foreign ship is being proposed; and administers legislation governing shipping conferences.

Industry Determinations and Analysis
Description:
Records related to the administration of legislation governing the railways including revenue caps for the movement of western grain, railway cost and the determination of the net salvage value of rail lines being abandoned. Records may include railway depreciation, cost of capital, net salvage values, Uniform Classification of Accounts, Unit Cost determination, interswitching rates, price indices, rail traffic data base, Western Grain Revenue Caps, and Volume Related Composite Price Index.
Document Types:
Financial audits, statistical analysis, and audits of railway accounting systems for western grain movement, background papers, briefings and consultations, correspondence, legal opinions, presentations, reports, studies, directives, guidelines, Orders in Council, plans, policies, and maps.
Format:
Photographs
Record Number:
CTA IRD 001
International Agreements and Tariffs
Description:
Records related to the negotiation and implementation of international air agreements and conventions and the administration of prices, terms and conditions of carriage applicable to international travel. Records may include bilateral air transport negotiations and implementation of agreements and conventions, applications for extra bilateral authorities, liaison with Global Affairs Canada, code share and wet lease; and international air tariff filings including pricing, surcharges and terms and conditions of carriage, special permissions, general schedules, air tariff regulations, International Air Transportation Association resolutions and practices, and review of accessible provisions in air carrier tariffs.
Document Types:
Applications, forms, assessments, background papers, briefings and consultations, correspondence, legal opinions, legislation, maps, Orders in Council, plans, photographs, policies, presentations, reports, studies, operating certificates, insurance certificates, licences, permits and agreements.
Format:
Photographs
Record Number:
CTA IRD 002
Air Service Licensing Program
Description:
This bank describes documents related to Air Service Licence Applications for use in granting or denying licence authorities under the Canada Transportation Act (S.C. 1996, c. 10) as amended. The bank may contain names; home, business, mailing or email address, telephone number; nationality; age; identifying numbers; and financial information.

Note: Since July 1, 1996 interventions are no longer a part of the air service licence application process.

Class of Individuals:
General public: Applicants and interveners in the licensing process.
Purpose:
Personal information is collected under the authority of Canada Transportation Act (S.C. 1996, c. 10) pursuant to sections 61 and 73 and is used for granting or denying licences.
Consistent Uses:
None.
Retention and Disposal Standards:
Files are destroyed twenty years following the cancellation of the licence.
RDA Number:
95/023
Related Record Number:
CTA IRD 002, CTA IRD 003
Bank Number:
CTA PPU 015
TBS Registration:
000320
Last Updated:
December 2015
Rail Rationalization
Description:
Records may include railway costs and revenues; applications for abandonment of rail lines and removal of stations; branch line and passenger subsidy programs; branch line rehabilitation; conveyance of railway lines; and track determinations.

Note: Records related to the evaluation of proposals to rationalize rail networks prior to July 1, 1996. After this date the Agency has no approval responsibility for Rail Rationalization and these program records will be disposed of in accordance with their Retention and Disposal Standards.

Document Types:
Assessments, background papers, briefings and consultations, correspondence, decisions and orders, legal opinions, maps, Orders in Council, plans, photographs, presentations, and reports and studies.
Record Number:
CTA RAI 176
Regulatory Approvals and Compliance
Description:
Records related to the licensing of air carriers, certificates of fitness for railway companies, railway crossings, railway environmental assessments projects, regulation of certain marine activities and ensuring compliance with legislation and taking enforcement action. Records may include domestic and international air carrier licences, international charter permits, financial requirements, Canadian ownership requirements, protection of advance payments, liability insurance requirements; railway certificates of fitness, railway agreements, railway environmental assessments, applications for licences to use foreign ships in Canadian waters, Shipping Conferences Exemption Act, 1987 filings, Canadian ship database; inspection of air carriers and enforcement, sanction and administrative monetary penalties, information and education, inspections of passenger terminal operator for accessibility and monitoring of accessibility training regulations.
Document Types:
Application forms, assessments, background papers, briefings and consultations, correspondence, legal opinions, legislation, maps, Orders in Council, plans, policies, presentations, reports and studies, licenses and permits.
Format:
photographs
Record Number:
CTA IRD 003
Air Service Licensing Program
Description:
This bank describes documents related to Air Service Licence Applications for use in granting or denying licence authorities under the Canada Transportation Act (S.C. 1996, c. 10). The bank may contain names, home, business, mailing or email address, telephone number; nationality; age; identifying numbers; and financial information.

Note: Since July 1, 1996 interventions are no longer a part of the air service licence application process.

Class of Individuals:
General public: Applicants and interveners in the licensing process.
Purpose:
Personal information is collected under the authority of Canada Transportation Act (S.C. 1996, c. 10) as amended pursuant to sections 61 and 73 and is used for granting or denying licences.
Consistent Uses:
None.
Retention and Disposal Standards:
Files are destroyed twenty years following the cancellation of the licence.
RDA Number:
95/023
Related Record Number:
CTA IRD 002, CTA IRD 003
Bank Number:
CTA PPU 015
TBS Registration:
000320
Last Updated:
December 2015
Enforcement
Description:
This bank contains information relating to the Enforcement of Agency regulations, and investigation of possible infractions or alleged illegal operations by air carriers. This may contain names; home, business, mailing or email address, telephone number; investigation details; and views or opinions of another individual about the individual.
Class of Individuals:
General public: individuals involved in possible infractions and occasionally information relating to the plaintiffs.
Purpose:
Personal information is used to determine whether or not an infraction has occurred under the authority of the Canada Transportation Act (S.C. 1996, c. 10) as amended, pursuant to Part VI, sections 173-181 and determine the appropriate action. This information includes the name of the carrier or individual, the warning or Notice of Violation, whether there was an application for review of the warning to the Agency, whether there was an application for review of the Notice of Violation to the Transportation Appeal Tribunal of Canada, whether further court action was taken to enforce payment, and whether or not the penalty was paid.
Consistent Uses:
Enforcement activities may involve communication with other government departments, including the RCMP (RCMP PPU 005) and the Department of Justice. The results of warnings and notices of violation issued pursuant to the Designated Provisions Regulations are published on the Agency's website. This information includes the name of the carrier or individual, whether there was an application for review of the warning, whether or not the penalty was paid and whether or not there was an application for review to the Transportation Appeal Tribunal of Canada.
Retention and Disposal Standards:
Files are destroyed ten years following the completion of the investigation.
RDA Number:
95/023
Related Record Number:
CTA IRD 003
Bank Number:
CTA PPU 010
TBS Registration:
000319
Last Updated:
December 2015
Secretariat
Description:
Records related to Agency decisions, orders, reports and notices; the administration of public hearings, inquiries, executive and ministerial correspondence; and the co-ordination of translation services.
Document Types:
Agency orders and decisions; executive and ministerial correspondence; and transcripts and exhibits of Agency public hearings and inquiries.
Record Number:
CTA SEC 001

Internal Services

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

Acquisitions

Acquisition Services involve activities undertaken to acquire a good or service to fulfil a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

Communications Services

Communications Services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public - internal or external - receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

Financial Management

Financial Management Services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

Human Resources Management

Human Resources Management Services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

Information Management

Information Management Services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency, and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.

Information Technology

Information Technology Services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.

Legal services

Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

Management and Oversight Services

Management and Oversight Services involve activities undertaken for determining strategic direction, and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

Materiel

Materiel Services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

Real Property

Real Property Services involve activities undertaken to ensure real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.

Travel and Other Administrative Services

Travel and Other Administrative Services include Government of Canada (GC) travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.

Classes of Personal Information

The general subject files of the Agency contain classes of personal information relating to general correspondence, complaints and enquiries. The personal information may include the name; home, business, mailing or email address; telephone number; reward program numbers; corporate financial information; medical information; and personal opinions or views of the individual, but is not arranged by personal identifiers. This form of personal information is normally retrievable only if specifics are provided concerning the subject and the date of the correspondence. The purpose of this class of personal information is to maintain information relating to general correspondence, complaints and inquiries concerning the various functions of the Agency. The retention period for this class of personal information is controlled by the records schedules of the general subject files in which they are stored.

Manuals

  • Accesible Complaints and Investigations Division - Procedural Guidelines: Accessible Transportation Directorate - Complaints
  • Advance Payment Protection: Financial Evaluation
  • Bilateral Agreements Activities Manual
  • Canadian Air Carrier Financial Requirements
  • CN and CP Costing Manuals
  • CN Procedures for the Annual Statutory Determination of CN Revenue and Revenue Caps
  • CN and CP Procedures for the Annual Statutory Determination of the Volume-Related Composite Price Index (VRCPI Procedure)
  • CP Procedures for the Annual Statutory Determination of CP Revenue and Revenue Caps
  • Dispute Resolution Branch: Reference Guide for Agency Jurisdiction and the Responsible Division
  • Enforcement Division Handbook: Procedures Regarding the Officers Tasks
  • Enforcement Manual: The Enforcement Officer's Guideline as per the Canadian Transportation Agency and its Regulations
  • Guidelines for meeting the Filing Requirements of Shipping Conference Exemption Act, 1987
  • Mediation Practice Manual
  • Operating a Publicly Available Air Service: Financial Evaluation
  • Pilotage Authority – Procedures for Fee Investigations
  • Ports - Procedures for Fee Investigations
  • Procedures for Media Call Tracking and Maintenance of Media Contracts List
  • Procedures Manual for the Processing of Rail Infrastructure Applications and Complaints
  • Procedures Manual for the Processing of Rail Crossing Order and Decision Requests
  • Responsibilities and Procedures Guide: A Guide for the Operational Officer
  • Shipping Conferences Exemption Act, 1987 – Procedures for Investigations
  • Standard Point Location Code
  • The Requirement to be Canadian: Financial Evaluation
  • The Revenue Cap Program: An Overview of the Agency's Internal Program which fulfills the legislated mandate contained in the Canadian Transportation Agency (Revenue Cap Program Manual)
  • The Volume-related composite price index: A Component of the Revenue Cap – An overview of the Agency's internal program which fulfills the legislated mandate contained in the Canadian Transportation Agency (VRCPI Program Manual)

Additional Information

The Government of Canada encourages the release of information through requests outside of the ATIP process. You may wish to consult the Canadian Transportation Agency's completed Access to Information (ATI) summaries.

To make an informal request, contact:

Communications Directorate
Canadian Transportation Agency
Jules-Léger Building
15 Eddy Street, 19th floor
Gatineau, Quebec K1A 0N9

Toll free:
1-888-222-2592
TTY:
1-800-669-5575
Facsimile:
819-953-8353
E-mail:
info@otc-cta.gc.ca
Internet:
www.otc-cta.gc.ca

Please see the Introduction to this publication for information on formal access procedures under the provisions of the Access to Information Act and the Privacy Act. The following outlines how to make a formal ATIP request.

Mail your letter or Access to Information Request Form (Access to Information Act) or Personal Information Request Form (Privacy Act), along with any necessary documents (such as consent or the $5.00 application fee for a request under the Access to Information Act) to the following address:

Jane Hayward
Access to Information and Privacy Coordinator
Jules Léger Building
15 Eddy Street
Gatineau, Quebec  K1A 0N9

Telephone:
819-953-5869
TTY:
1-800-669-5575

>OTC.AIPRP-ATIP.CTA@otc-cta.gc.ca

Please note: Each request made to the Canadian Transportation Agency under the Access to Information Act must be accompanied by an application fee of $5.00, cheque or money order made payable to the Receiver General for Canada.

Reading Room

In accordance with the Access to Information Act and Privacy Act, an area on the premises will be made available should the applicant wish to review materials on site. The address is:

Canadian Transportation Agency
Jules-Léger Building
15 Eddy Street
Gatineau, Quebec

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