Publications
Displaying 91 - 100 of 201 publications
This guide explains:
- The services for which no advance notice is needed;
- The services for which a carrier can request advance notice, information and/or documents from a person with a disability;
- What kinds of documents or information a carrier may request from a person with a disability;
- How much advance notice a person with a disability must give when requesting services; and
- What a carrier must do if the traveller doesn’t provide advance notice, documents or information.
2020-05-01 | Guides
This guide explains:
- What kind of assistance operators and carriers must provide, including information to be published; and
- Curbside assistance tips for passengers.
2020-05-01 | Guides
This guide explains:
- What is considered to be a service dog;
- What kind of assistance transportation service providers must give to persons who travel with a service dog;
- What are the conditions associated with travelling with a service dog; and
- Travel tips for persons who travel with a service dog.
2020-05-01 | Guides
This guide explains :
- Who is considered to be a person with a disability due to a severe allergy;
- What kind of assistance carriers must provide to a person with a disability due to a severe allergy; and
- Travel tips for persons with disabilities due to severe allergies.
2020-05-01 | Guides
This guide explains:
- the accessibility of on-board entertainment equipment;
- services for passengers with disabilities who want to access on-board entertainment;
- publishing information on on-board entertainment services and any related conditions; and
- personnel training related to on-board entertainment.
2020-05-01 | Guides
This guide explains the obligations of transportation service providers:
- what information they must publish;
- their obligation to provide information in alternative formats; and
- more specific communication obligations related to:
- individual communication needs;
- telephone calls;
- websites;
- public announcements inside terminals; and
- automated self-service kiosks.
2020-05-01 | Guides
This guide explains:
- Who is covered by the additional seating obligations;
- What kind of assistance carriers must give to passengers with disabilities who need additional seats;
- The One Person, One Fare requirement for domestic travel;
- The responsibilities of passengers with disabilities who need additional seats; and
- Travel tips for passengers with disabilities who need additional seats.
2020-05-01 | Guides
This guide explains:
- Services to assist travellers with disabilities during security screening;
- Security screening of travellers with disabilities travelling with an assistive device, mobility aid, support person, or service dog;
- Services to assist travellers with disabilities during the border clearance process; and
- Signage under the control of CATSA and CBSA.
A plain language summary of the Requirements Applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency Guide is available.
2020-05-01 | Guides
This guide explains:
- What is considered to be a service dog;
- Carriers' obligations to transport service dogs;
- Factors to consider when determining the amount of floor space to transport service dogs; and
- The approximate amount of floor space required for service dogs.
2020-05-01 | Guides
This guide describes:
- What mobility aids and other assistive devices are covered by the ATPDR;
- Obligations of transportation service providers concerning:
- Services for travellers who use mobility aids and other assistive devices;
- The accessibility of transportation equipment and terminals for travellers who use mobility aids and other assistive devices;
- Publishing information on services and related conditions;
- Retaining information and documentation for future trips; and
- Personnel training.
- Responsibilities of travellers who use mobility aids and other assistive devices; and
- Tips for travellers who use mobility aids and other assistive devices.
2020-05-01 | Guides