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Future-Oriented Statement of Operations for the Years Ending March 31, 2021 and March 31, 2022
Future-Oriented Statement of Operations (Unaudited) For the year ending March 31   Forecast Results 2020- 21 Planned Results 2021- 22 Expenses  Independent regulatory and dispute-resolution services for transportation providers and users 34,086,676 27,257,334   Internal Services...
Publication | 2021-02-25
Summary of the Regulations Amending the Accessible Transportation for Persons with Disabilities Regulations and the Canadian Transportation Agency Designated Provisions Regulations
Alternate formats available PDF - Audio - ASL - LSQ Summary of the Regulations ASL version of this chapter   The Canadian Transportation Agency (CTA) has developed new regulations to make sure that accessibility-related orders of the CTA can be enforced...
Publication | 2021-02-16
Summary of the Proposed Accessible Transportation Planning and Reporting Regulations
Alternate formats available PDF - Audio - ASL - LSQ Introduction ASL version of this chapter   The Canadian Transportation Agency (CTA) is proposing new regulations, called the Accessible Transportation Planning and Reporting Regulations (ATPRR). The CTA...
Publication | 2021-02-11
Departmental Plan 2021-2022
Alternate format available PDF Message From the Chair and Chief Executive Officer The 2020-21 reporting year that is nearing its end as I write this message was like no other in our lifetimes. The disruptions caused by the COVID-19 pandemic had significant implications for each...
Publication | 2021-02-09
Application of the Air Passenger Protection Regulations: A Guide
1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR; criteria to help determine what is included in the scope; scope limitations; and airline responsibility for APPR obligations. It is...
Publication | 2021-01-22
Communicating Key Information to Passengers: A Guide
1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger experience and is in the interest of all parties involved in air travel. For these reasons, communication is a key element of the...
Publication | 2021-01-22
Baggage Requirements for Domestic Services: A Guide
I. Purpose This guide explains what airlines must do to meet baggage requirements of the Air Passenger Protection Regulations for domestic services. In particular, it explains that: airlines operating domestic flights that are not captured by the Montreal Convention are liable in cases of lost,...
Publication | 2021-01-22
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
I. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including connecting flights. In the event of a tarmac delay, the airline operating the affected flight is responsible for meeting obligations to...
Publication | 2021-01-22
Types and Categories of Flight Disruption: A Guide
1. Purpose This is a guide explaining the types and categories of flight disruption included in the Air Passenger Protection Regulations. These apply to flights to, from and within Canada, including connecting flights. In particular, it explains that the causes of flight disruption fall into three...
Publication | 2021-01-22
Denied Boarding: A Guide
1. Introduction This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights to, from and within Canada, including connecting flights. If a passenger is denied boarding, the airline operating the affected flight is...
Publication | 2021-01-22

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