Agency site
Displaying 1-10 of 241 items.
Future-Oriented Statement of Operations (Unaudited)
For the year ending March 31
Forecast Results 2020- 21
Planned Results 2021- 22
Expenses
Independent regulatory and dispute-resolution services for transportation providers and users
34,086,676
27,257,334
Internal Services...
Publication | 2021-02-25
Alternate formats available
PDF - Audio - ASL - LSQ
Summary of the Regulations
ASL version of this chapter
The Canadian Transportation Agency (CTA) has developed new regulations to make sure that accessibility-related orders of the CTA can be enforced...
Publication | 2021-02-16
Alternate formats available
PDF - Audio - ASL - LSQ
Introduction
ASL version of this chapter
The Canadian Transportation Agency (CTA) is proposing new regulations, called the Accessible Transportation Planning and Reporting Regulations (ATPRR).
The CTA...
Publication | 2021-02-11
Alternate format available
PDF
Message From the Chair and Chief Executive Officer
The 2020-21 reporting year that is nearing its end as I write this message was like no other in our lifetimes. The disruptions caused by the COVID-19 pandemic had significant implications for each...
Publication | 2021-02-09
1. Purpose
This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses:
the scope of the APPR;
criteria to help determine what is included in the scope;
scope limitations; and
airline responsibility for APPR obligations.
It is...
Publication | 2021-01-22
1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger experience and is in the interest of all parties involved in air travel. For these reasons, communication is a key element of the...
Publication | 2021-01-22
I. Purpose
This guide explains what airlines must do to meet baggage requirements of the Air Passenger Protection Regulations for domestic services. In particular, it explains that:
airlines operating domestic flights that are not captured by the Montreal Convention are liable in cases of lost,...
Publication | 2021-01-22
I. Purpose
This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including connecting flights. In the event of a tarmac delay, the airline operating the affected flight is responsible for meeting obligations to...
Publication | 2021-01-22
1. Purpose
This is a guide explaining the types and categories of flight disruption included in the Air Passenger Protection Regulations. These apply to flights to, from and within Canada, including connecting flights. In particular, it explains that the causes of flight disruption fall into three...
Publication | 2021-01-22
1. Introduction
This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights to, from and within Canada, including connecting flights. If a passenger is denied boarding, the airline operating the affected flight is...
Publication | 2021-01-22
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