Agency site
Displaying 11-20 of 20 items.
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issues
What passengers need to know about...
Publication | 2021-01-22
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
Read the pdf (446 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses:
the scope of the APPR...
Publication | 2021-01-22
Read the pdf (408 KB)
Introduction
This guide is for airlines licensed by the Canadian Transportation Agency (CTA) to provide non-scheduled services to and from Canada ("licensees"). It explains the CTA's requirements for licensees that want to operate international charter flights. The...
Publication | 2020-12-14
Introduction
This Guide explains the Canadian ownership requirement for obtaining a licence to operate an air service from the Canadian Transportation Agency (Agency), and for maintaining such a licence.
It explains how the Agency interprets and applies the legal requirement for an air licence...
Publication | 2018-10-19
What is this guide for?
This guide is intended to help non-Canadian applicants successfully apply for a scheduled international or a non-scheduled international licence.
What constitutes a complete application?
The following documents must be provided as part of the licence application....
Publication | 2017-03-31
1. Who has to meet financial requirements?
When do financial requirements apply?
Financial requirements apply to Canadians applying for a licence to operate an air service using medium aircraft (40 to 89 seats) or large aircraft (greater than 89 seats).
Applicants that already hold an Agency...
Publication | 2015-10-05
What is this guide for?
This guide is intended to help Canadian applicants successfully apply for a domestic, a scheduled international or a non-scheduled international licence.
What constitutes a complete application?
The following documents must be provided as part of the licence application...
Publication | 2014-08-22
The Canadian Transportation Agency (Agency) is the economic regulator of Canada’s federal transportation network. It publishes guidance material advising of changes to or clarifications of Agency processes or requirements. Should there be any discrepancy between the content of this Notice and...
Publication | 2013-03-27
Fly only with air carriers licensed by the Canadian Transportation Agency.
Search the Agency's database of air licences.
When the operator of an air service has a licence from the Canadian Transportation Agency, you know:
The operator has the required passenger and public liability...
Publication | 2003-01-01