Disputes about level of service (rail)

Types of disputes we can help with

A railway company has service obligations for carrying traffic for shippers, which includes furnishing adequate and suitable accommodation for loading, receiving, carrying, delivering, and unloading traffic.

The Agency can help to resolve complaints that a railway company is not fulfilling its service obligations.

For a full description of railway company service obligations, read sections 113-116 of the Canada Transportation Act.

Dispute resolution services

You could use a quick and relatively informal process to resolve your dispute:

Or you could use a more formal process:

See the overview and FAQs for a comparison of the dispute resolution options. If you're not sure about which option to choose, you can contact us anytime to see how we can help.

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