United Airlines, Inc.
Contravention
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 10 violations of failing to make available, in simple, clear and concise language, on a document on which the itinerary of passengers (NJ4ZXX), (DP151W), (DPP19H), (ELWS89), (HWYJ2Q), (EDQ5CR), (HGP7NP), (LLNS1F), (AYFRP4), (CJNNEJ) appear, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations, specifically terms and conditions regarding flight delay, flight cancellation, denial of boarding and the assignment of seats to children who are under the age of 14 years, contrary to subsections 5(2) of the Air Passenger Protection Regulations (APPR).
These contraventions occurred between on or about November 2, 2022 and March 8, 2023.
(B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 10 violations of failing to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (NJ4ZXX), (DP151W), (DPP19H), (ELWS89), (HWYJ2Q), (EDQ5CR), (HGP7NP), (LLNS1F), (AYFRP4), (CJNNEJ) appear, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations (APPR).
These contraventions occurred between on or about November 2, 2022 and March 8, 2023.
(C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 10 violations of failing to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (NJ4ZXX), (DP151W), (DPP19H), (ELWS89), (HWYJ2Q), (EDQ5CR), (HGP7NP), (LLNS1F), (AYFRP4), (CJNNEJ) appear, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations (APPR).
These contraventions occurred between on or about November 2, 2022 and March 8, 2023.