Notices of Violations issued by CTA's enforcement officers
Statistics
| 2026-2027 (year to date) | 2025-2026 | 2024-2025 | 2023-2024 | 2022-2023 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 3 | 37 | 52 | 74 | 33 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | |
| Total amount of Administrative Monetary Penalties Note 1 | $87,400 | $1,429,350 | $1,586,610 | $1,233,430 | $725,380 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Worldwide Aircraft Services, Inc. |
(A) On or about March 23, 2024, Worldwide Aircraft Services, Inc. carrying on business as Jet ICU operated an international passenger charter flight from Roatan (HRO), Honduras, to London (YXU), Canada, using an aircraft bearing registration N85LJ. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. (B) On or about June 26, 2024, Worldwide Aircraft Services, Inc. carrying on business as Jet ICU operated an international passenger charter flight from Basseterre (KPK), Saint Kitts and Nevis, to Toronto (YYZ), Canada, using an aircraft bearing registration N80LJ. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. (C) On or about August 17, 2024, Worldwide Aircraft Services, Inc. carrying on business as Jet ICU operated an international passenger charter flight from Punta Cana (DPC), Dominican Republic, to Toronto (YYZ), Canada, using an aircraft bearing registration N60LJ. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. |
2026-04-10 |
Monetary penalty $6,000 |
| Flair Airlines Ltd. |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed the following 4 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the Air Passenger Protection Regulations. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed the following 4 violations failed to provide, in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. These violations occurred between June 14, 2025, and November 26, 2025. |
2026-04-02 |
Monetary penalty $66,000 |
| United Airlines, Inc |
(A) On or about April 26, 2024, United Airlines, Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (B) On or about April 26, 2024, United Airlines, Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (C) On or about April 26, 2024 and January 14, 15 and 22, 2025 United Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears, thereby contravening that subsection of the APPR. |
2026-04-01 |
Monetary penalty $15,400 |
| WestJet |
On or about July 9, 2025, at the Calgary International Airport, WestJet failed to assist without delay a person with a disability, on request, in proceeding to the boarding area after check-in for flight WS778, thereby contravening paragraph 35(d) of the Accessible Transportation for Persons with Disabilities Regulations. |
2026-03-30 |
Monetary penalty $22,500 |
| Air Canada |
Between August 15 and 20, 2025, following flight cancellations for a reason outside the carrier’s control, Air Canada, a large carrier, committed 71 violations of the APPR when it failed to, at the passengers choice, provide a refund for any unused portion of the ticket, or provide the passenger, free of charge, with a confirmed reservation for the next available flight that is operated by any carrier, contrary to subsection 18(1.1) of the APPR. |
2026-03-19 |
Monetary penalty $426,000 |
| Porter Airlines (Canada) Limited |
(A) On or about March 30, 2025, when flight PD572 was delayed on the tarmac at Fort Lauderdale International Airport, after the doors of the aircraft were closed for take-off, Porter Airlines (Canada) Limited did not provide passengers, free of charge, with food and drink, in reasonable quantities, taking into account the length of the delay, the time of day and the location of the airport, thereby contravening paragraph 8(1)(d) of the Air Passenger Protection Regulations. (B) On or about March 30, 2025, Porter Airlines (Canada) Limited failed to provide to 13 passengers, affected by the cancellation of flight PD572 scheduled to depart on March 30, 2025, the information referred to in subsection 13(1) of the Air Passenger Protection Regulations (APPR) using the available communication method for which they indicated a preference, including a method that is compatible with adaptative technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the APPR. (C) On or about March 30, 2025, Porter Airlines (Canada) Limited failed to provide, free of charge, alternate travel arrangements to 6 passengers, whose flight (PD572) was cancelled for reasons outside carrier's control, in the form of a confirmed reservation for the next available flight that it operated or with a carrier with which it had a commercial agreement, and that was travelling on any reasonable air route from the airport at which the passengers were located to the destination indicated on the passenger’s original tickets and was departing within 48 hours of the departure time indicated on those original tickets, thereby contravening subsection 18(1) of the Air Passenger Protection Regulations. (D) On or about May 5, 2025, Porter Airlines (Canada) Limited did not provide 4 passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations (APPR) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passengers requests, thereby contravening subsection 19(4) of the APPR. |
2026-03-10 |
Monetary penalty $90,500 |
| Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. |
(A) On or about July 1, 2024, Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears, thereby contravening that subsection of the APPR. (B) On or about November 11, 2024, Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears, thereby contravening that subsection of the APPR. (C) On or about July 1, 2025, Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears, thereby contravening that subsection of the APPR. |
2026-03-09 |
Monetary penalty $2,400 |
| WestJet |
(A) On or about February 16, 2025, at Calgary International Airport (YYC), WestJet failed to provide to 16 passengers affected by the delay and subsequent cancellation of flight number WS3103, who were waiting two hours after the departure time that is indicated on their original ticket, food and drink in reasonable quantities, taking into account the length of the wait, the time of the day and the location of the passengers, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations. (B) On or about February 16, 2025, at Calgary International Airport (YYC), WestJet failed to offer to19 passengers affected by the delay and subsequent cancellation of flight number WS3103, hotel or other comparable accommodation that is reasonable in relation to the location of the passengers, as well as transportation to the hotel or other accommodation and back to the airport, free of charge, while the passengers were required to wait overnight for their original flight or for a flight reserved as part of alternate travel arrangements, thereby contravening subsection 14(2) of the Air Passenger Protection Regulations. |
2026-03-05 |
Monetary penalty $70,000 |
| American Airlines, Inc. |
On or about February 25, 2026, American Airlines, Inc. failed to provide all reasonable assistance in furnishing information that an enforcement officer had requested and reasonably required to carry out the enforcement officer’s duties, thereby contravening subsection 178(5) of the Canada Transportation Act. |
2026-02-26 |
Monetary penalty $2,500 |
| United Airlines Inc. |
(A) On or about June 12, 2025, United Airlines, Inc. failed to provide passengers affected by the delay of flight UA750, scheduled to depart on June 12, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2026-01-28 |
Monetary penalty $2,500 |