Enforcement actions taken by the CTA’s enforcement officers

Statistics

 

  2017-2018
(year to date)
2016-2017 2015-2016 2014-2015 2013-2014 2012-2013
Fines 24 15 10 19 29 7
Formal warnings 42 43 43 73 115 39
Total amount of penalties $496,500 $116,250 $103,500 $177,750 $495,000 $49,000

Note: The increase in enforcement actions in 2013-2014 and 2014-2015 is due to the introduction of the Air Service Price Advertising Regulations.


List of enforcement actions

This list includes fines issued by the CTA's enforcement officers, as well as any formal warnings that are classified as level 3, 4 or 5. Learn more about types of enforcement actions and contraventions.

Displaying 1 - 10 of 281 actions.
Carrier Contravention Date of Issuance Penalty
Flair Airlines Ltd.

Results of a compliance verification conducted by a Designated Enforcement Officer of the Canadian Transportation Agency indicate that Flair Airlines Ltd. is in contravention of paragraph 135.8(1)(b) of the Air Transportation Regulations. This compliance verification relates to information received from the email marketing@flairair.com.

2018-01-18 Formal warning
WestJet

Results of a compliance verification conducted by a Designated Enforcement Officer of the Canadian Transportation Agency indicate that WestJet is in contravention of paragraph 135.8(1)(b) of the Air Transportation Regulations . This compliance verification relates to an online advertisement found on the web site westjet.com and on WestJet's Twitter and Facebook pages.

2018-01-11 Formal warning
Saudi Arabian Airlines Corporation

(A) On or about December 21 2016, Saudi Arabian Airlines Corporation has contravened subsection 110 (4) of the Air Transportation Regulations by not properly applying the terms and conditions set out in its International Passenger Rules and Fares Tariff, NTA (A) No. 324 (Tariff) in that Saudi Arabian Airlines Corporation did not take all measures that could reasonably be required to avoid damage caused by the delay, contrary to the Montreal Convention and as required by its Tariff, in the case of Ms. Hanan Hussein on December 21, 2016.

2017-12-20 Fine
$2,500
OC Transpo

A) On or about November 14, 2017 at 12:16, OC Transpo bus operator driving route No. 7, bus No. 4518, St. Laurent, did not call out a bus stop at the Physical Recreation Centre of Carleton University, a major bus stop, thereby not complying with Decision No. 85-AT-MV-2009, which was issued pursuant to subsection 172 (3) of the Canada Transportation Act with respect to OC Transpo being required to take corrective actions.

B) On or about November 14, 2017 at 14:11, OC Transpo bus operator driving route No. 62, bus No. 6683 Stittsville, did not call out a bus stop at Albert and Bay Streets, a major bus stop, thereby not complying with Decision No. 85-AT-MV-2009, which was issued pursuant to subsection 172 (3) of the Canada Transportation Act with respect to OC Transpo being required to take corrective actions.

C) On or about November 14, 2017 at 14:35, OC Transpo bus operator driving route No. 4, bus No. 6523 Rideau, did not call out bus stops at Bank and Slater, Slater and Metcalfe Streets, and Confederation Square, all major bus stops, thereby not complying with Decision No. 85-AT-MV-2009, which was issued pursuant to subsection 172 (3) of the Canada Transportation Act with respect to OC Transpo being required to take corrective actions.

2017-12-18 Fine
$25,000
Air Transat A.T. Inc. dba Air Transat

(A) On or about November 18, 2017 Air Transat A.T. Inc. dba Air Transat violated:

  • Paragraph 135.8(1)(b) of the ATR by advertising an air service on its Twitter account but not setting the point of origin and point of destination and whether the air service is one-way or return.
2017-12-18 Fine
$5,000
Cubana de Aviacion S.A.

(A) On or about December 17, 2016, Cubana de Aviacion S.A. has contravened subsection 110 (4) of the Air Transportation Regulations by not properly applying the conditions set out in Rule 80 (C) (1) (b) of its Tariff in that it did not offer travel alternatives to its passengers and therefore Cubana de Aviacion S.A did not do everything in its power, to have another carrier or another service provider reroute Mr. Archambault by accepting the unused portion of his ticket.

2017-12-14 Fine
$2,500
Aerolineas Ejecutivas, S.A. de C.V. (Mexjet/A.L.E.)

A)        On or about December 19, 2016, Aerolineas Ejecutivas, S.A. de C.V.operated an air service between Vancouver, British Columbia, Canada (CYVR) and Toluca, Mexico (MMTO) using a Lear Jet 75 type aircraft bearing registration XA-MBO to transport a passenger without holding a licence issued in respect of that service, thereby violating section 57(a) of the CTA.

B)        On or about May 8, 2017, Aerolineas Ejecutivas, S.A. de C.V.operated an air service between Toluca, Mexico (MMTO) and Hamilton, Ontario, Canada (CYHM) using a Hawker 900 type aircraft bearing registration XA-ESP, to transport a passenger without holding a licence issued in respect of that service, thereby violating section 57(a) of the CTA.

C)        On or about May 10, 2017, Aerolineas Ejecutivas, S.A. de C.V.operated an air service between Hamilton, Ontario, Canada (CYHM) and Toluca, Mexico (MMTO) using a Hawker 900 type aircraft bearing registration XA-ESP, to transport a passenger without holding a licence issued in respect of that service, thereby violating section 57(a) of the CTA.

D)        On or about June 23, 2017, Aerolineas Ejecutivas, S.A. de C.V.operated an air service between Toluca, Mexico (MMTO) and Calgary, Alberta, Canada (CYYC) using a Cessna 680 type aircraft bearing registration XA-XDC, to transport a passenger without holding a licence issued in respect of that service, thereby violating section 57(a) of the CTA.

E)        On or about September 3, 2017, Aerolineas Ejecutivas, S.A. de C.V.operated an air service between Vancouver, British Columbia, Canada (CYVR) and Monterrey, Mexico (MMAN) using a Challenger CL60 type aircraft bearing registration XA-NDY, to transport a passenger without holding a licence issued in respect of that service, thereby violating section 57(a) of the CTA.

F)         On or about September 8, 2017, Aerolineas Ejecutivas, S.A. de C.V.operated an air service between Vancouver, British Columbia, Canada (CYVR) and Monterrey, Mexico (MMAN) using a Hawker 900 type aircraft bearing registration XA-ESP, to transport a passenger without holding a licence issued in respect of that service, thereby violating section 57(a) of the CTA.

G)        On or about September 13, 2017, Aerolineas Ejecutivas, S.A. de C.V.operated an air service between Cleveland, Ohio, USA (KCLE) and Hamilton, Ontario, Canada (CYHM) using a Cessna 680 type aircraft bearing registration XA-XDC, to transport a passenger without holding a licence issued in respect of that service, thereby violating section 57(a) of the CTA.

H)        On or about September 14, 2017, Aerolineas Ejecutivas, S.A. de C.V.operated an air service between Hamilton, Ontario, Canada (CYHM) and Queretaro, Mexico (MMQT) using a Cessna 680 type aircraft bearing registration XA-XDC, to transport a passenger without holding a licence issued in respect of that service, thereby violating section 57(a) of the CTA.

2017-12-14 Fine
$32,000
Air Liaison Inc.

A) On or about June 13, 2017, Air Liaison inc operated an air service between La Romaine (Quebec) and Sept-Îles (Québec) using a Beech King Air 90 aircraft bearing registration C-FMSY operated by Sept-Îles Aéro Service inc,, to transport passengers without holding a valid licence issued in respect of that service, thereby violating section 57(a) of the CTA.

2017-12-07 Fine
$5,000
Air Transat A.T. Inc. dba Air Transat

(A) On July 31, 2017, while it experienced a tarmac delay of five hours and 51 minutes during its operation of flight No.TSC157 using an Airbus A330-200-type aircraft with C-GTIS registration with 340 passengers on board, Air Transat failed to properly apply the terms and conditions of Rules 5.2d) and 21.3 c) of its tariff in respect of both offering passengers drinks and snacks and disembarking thereby violating subsection 110(4) of the Air Transportation Regulations.

(B) On July 31, 2017, while it experienced a tarmac delay of four hours and 47 minutes during its operation of flight No.TSC507 using an Airbus A310-300-type aircraft with C-GPAT registration with 250 passengers on board, Air Transat failed to properly apply the terms and conditions of Rules 5.2d) and 21.3 c) of its tariff in respect of both offering passengers drinks and snacks and disembarking thereby violating subsection 110(4) of the Air Transportation Regulations.

2017-11-30 Fine
$295,000
North Eastern Sky Services Ltd. (North Eastern Sky Service)

Results of a periodic carrier inspection conducted on August  17, 2017 by a Designated Enforcement Officer of the Canadian Transportation Agency indicate that North Eastern Sky Services Ltd. (North Eastern Sky Service) was in contravention of paragraph  67(1)(a) of the Canada Transportation Act by failing to provide a copy of their domestic tariff upon request.

2017-11-16 Formal warning