Enforcement actions taken by the CTA’s enforcement officers

Statistics

 

  2019-2020
(year to date)
2018-2019 2017-2018 2016-2017 2015-2016 2014-2015 2013-2014
Monetary penalties 6 16 28 15 10 19 29
Formal warnings 7 63 56 43 43 73 115
Total amount of penalties $799,500 $185,000 $550,750 $116,250 $103,500 $177,750 $495,000

Note: The increase in enforcement actions in 2013-2014 and 2014-2015 is due to the introduction of the Air Service Price Advertising Regulations.

 

List of enforcement actions

This list includes penalties issued by the CTA's enforcement officers, as well as any formal warnings that are classified as level 3, 4 or 5. Learn more about types of enforcement actions and contraventions.

 

Displaying 1 - 10 of 374 actions.
Carrier Contravention Date of Issuance Penalty
WestJet

A) On or about July 22, 2019 at Halifax Stanfield International Airport, WestJet; operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

B) On or about July 23, 2019 at Halifax Stanfield International Airport, WestJet operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gate no.27, for flight no.WS285, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

C) On or about July 23, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada  without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

D) On or about July 25, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gates no.C70 for flight no.WS234 and no.C71 for flight no. WS218, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

E) On or about July 29, 2019 at Edmonton International Airport, WestJet operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.49G flight no.WS3348, no.54 flight no. WS204, no.58 flight no.WS165, and no.49H flight no.WS3121, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

F) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada  without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

G) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada  without displaying in a visible manner at Check-In Desk, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

2019-08-27 Monetary penalty
$17,500
Air Canada

(A) On or about July 22, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(B) On or about July 23, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.14, for flight no.AC8876 and no. 2 for flight no.AC7758, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(C) On or about July 23, 2019 at Calgary International Airport, Air Canada operated a flight from Calgary, Alberta, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(D) On or about July 30, 2019 at Edmonton International Airport, Air Canada operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.68 for flight no.AC358 and no.50 for flight no. AC241, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(E) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Canada operated a flight from Québec City, Québec, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

2019-08-27 Monetary penalty
$12,500
Porter Airlines Inc.

A) On or about July 22, 2019 at Halifax Stanfield International Airport (CYHZ), Porter Airlines Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at the self-service machines a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

B) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB), Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at check-in counter a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

C) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB) Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at a boarding gate a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

2019-08-27 Monetary penalty
$7,500
Air Transat A.T. Inc.

A) On or about July 23, 2019 at Calgary International Airport, Air Transat A.T. Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Self-Service Machines a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

B) On or about July 25, 2019 at Calgary International Airport, Air Transat A.T. Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no. B32, for flight no. TS125, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

C) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Transat A.T. Inc. operated a flight from , Québec City, Québec, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

2019-08-27 Monetary penalty
$7,500
Avemex S.A. DE C.V.
  1. On or about August 8, 2018, Avemex operated an air service using an aircraft bearing registration XA-ICO from Vancouver International Airport (CYVR) to Oakland County International Airport  (KPTK), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  2. On or about August 28, 2018, Avemex operated an air service using an aircraft bearing registration XA-KMX from Campbell River Airport (CYBL) to Bellingham International Airport (KBLI), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  3. On or about October 6, 2018 , Avemex operated an air service using an aircraft bearing registration XA-GEN from Queretaro International Airport (MMQT) to Montreal-Pierre Elliot Trudeau International Airport (CYUL), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  4. On or about October 8, 2018, Avemex operated an air service using an aircraft bearing registration XA-GEN from Montreal-Pierre Elliot Trudeau International Airport (CYUL) to Eindhoven Airport (EHEH), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  5. On or about January 24, 2019,  Avemex operated an air service using an aircraft bearing registration XA-OLA from Toluca International Airport (MMTO) to Toronto-Lester B. Pearson International Airport (CYYZ), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  6. On or about January 30, 2019, Avemex operated an air service using an aircraft bearing registration XA-OLA from Toronto-Lester B. Pearson International Airport (CYYZ) to Toluca International Airport  (MMTO, without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  7. On or about March 1, 2019, Avemex operated an air service using an aircraft bearing registration XA-GGS from Eagle County Regional Airport (KEGE) to Vancouver International Airport (CYVR), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  8. On or about March 2, 2019, Avemex operated an air service using an aircraft bearing registration XA-GGS from Vancouver International Airport (CYVR) to Kamloops Airport (CYKA), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  9. On or about March 9, 2019, Avemex operated an air service using an aircraft bearing registration XA-GGS from Kamloops Airport (CYKA) to Vancouver International Airport (CYVR), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  10. On or about March 10, 2019, Avemex operated an air service using an aircraft bearing registration XA-GGS from Vancouver International Airport (CYVR) to Eagle County Regional Airport (KEGE), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  11. On or about March 16, 2019,  Avemex operated an air service using an aircraft bearing registration XA-OLA from Toluca International Airport (MMTO) to Vancouver International Airport (CYVR), without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.
  12. On or about March 23, 2019, Avemex operated an air service using an aircraft bearing registration XA-OLA from Vancouver International Airport (CYVR), to Toluca International Airport (MMTO) without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act
2019-07-02 Monetary penalty
$60,000
Airspan Helicopters Ltd.

Warning for violation of subsection 67(3) of the Canada Transportation Act

Results of a recent periodic carrier inspection conducted on May 2, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Airspan Helicopters Ltd. was in contravention of subsection 67(3) of the Canada Transportation Act.

2019-05-16 Formal warning
JDR Pacific Ventures Ltd.

Warning for violation of subsection 67(3) of the Canada Transportation Act

Results of a recent periodic carrier inspection conducted on April 25, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that JDR Pacific Ventures Ltd. was in contravention of subsection 67(3) of the Canada Transportation Act.

2019-05-15 Formal warning
Yellowknife Airport

Warning for violation of sections 8, 9 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations

Results of recent periodic facility inspection conducted on March 26, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that the Yellowknife Airport is in contravention of sections 8, 9 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations by failing to ensure that all employees and contractors receive the required training within established time limits as well as failing to keep available for inspection a copy of its current training program.

2019-05-01 Formal warning
K.L.M. Royal Dutch Airlines

Warning for violation of section 116.1 of the Air Transportation Regulations

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that K.L.M. Royal Dutch Airlines is in contravention of section 116.1 of the Air Transportation Regulations by not displaying their terms and conditions of carriage (tariffs) on their Web site klm.com/travel/ca_en.

2019-04-17 Formal warning
VIA Rail Canada Inc.

Re: Warning following alleged violations of the Personnel Training for the Assistance of Persons with Disabilities Regulations

Results of an inspection conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that VIA Rail Canada Inc. is in contravention of sections 4 and 9 of the Personnel Training for the Assistance of Persons with Disabilities by failing to ensure, on the one hand, that Hertz Canada Ltd. employees who are working at the service counter located at the Vancouver station and may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function and, on the other hand, that call centre employees are regularly taking refresher courses appropriate to the requirements of their function.

2019-04-10 Formal warning