Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 8 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 15 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 9 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 64 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $281,000 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| WestJet |
(A) On or about October 5, 2023, WestJet failed to ensure a member of personnel who may be required to interact with the public or to participate in making decisions or in developing policies or procedures in relation to the requirements of these Regulations, received training that provides an adequate level of knowledge and skills to carry out their functions, including training with respect to the requirements of these Regulations and the policies and procedures of the transportation service provider with respect to persons with disabilities, thereby contravening subsection 16(1) of the Accessible Transportation for Persons with Disabilities Regulations. (B) On or about October 5, 2023, WestJet failed to ensure that a member of personnel who has received training required by Part 1 of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) also received, at least once every three years, refresher training that is suitable for the requirements of his functions, thereby contravening section 21 of the ATPDR. (C) On or about October 5, 2023, WestJet failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person with disembarking flight WS0208, thereby contravening subsection 35(f) of the Accessible Transportation for Persons with Disabilities Regulations. (D) On or about October 5, 2023, WestJet failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person with transferring between their passenger seat and a mobility aid upon the arrival of flight WS0208, thereby contravening subsection 35(h) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-05-07 |
Monetary penalty $142,500 |
| Edmonton Regional Airports Authority |
(1) On or about March 12, 2024, the Edmonton Regional Airports Authority failed to identify, by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the public area of the terminal (north of Door 1, Arrivals level), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations. (2) On or about March 12, 2024, the Edmonton Regional Airports Authority failed to have signage in the public area departures level, the south part of the public area arrivals level, and the restricted area of the terminal that indicates the direction to follow in order to access designated relief areas for service dogs, thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-05-03 |
Monetary penalty $26,000 |
| Bermudair Limited |
(A) On or about April 2, 2024 Bermudair Limited advertised the price of an air service on the website https://www.flybermudair.com/en without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. (B) On or about April 2, 2024 Bermudair Limited advertised the price of an air service on their Facebook page https://www.facebook.com/FlyBermudAir without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. |
2024-04-25 |
Monetary penalty $5,000 |