Notices of Violations issued by CTA's enforcement officers
Statistics
| 2026-2027 (year to date) | 2025-2026 | 2024-2025 | 2023-2024 | 2022-2023 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 8 | 37 | 52 | 74 | 33 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | |
| Total amount of Administrative Monetary Penalties Note 1 | $185,400 | $1,429,350 | $1,586,610 | $1,233,430 | $725,380 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Flair Airlines Ltd. |
On or about October 9, 2025, at Edmonton International Airport (YEG), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F8 821, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2026-06-05 |
Monetary penalty $20,000 |
| Air India Limited |
On or about October 10, 2025, Air India Limited failed to provide to the passengers, affected by the delay of flight AI188, scheduled to depart on October 10, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2026-06-02 |
Monetary penalty $8,000 |
| Flair Airlines Ltd. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd., Inc. has committed the following 14 violations, did not provide passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of those regulations. These violations occurred between March 13, 2025, and October 5, 2025. |
2026-05-29 |
Monetary penalty $35,000 |
| American Airlines, Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed the following 11 violations, did not provide the prescribed compensation requested by the passengers or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. These violations occurred between February 9, 2025, and July 24, 2025 |
2026-05-27 |
Monetary penalty $33,000 |
| Pakistan International Airlines Corporation |
(A) On or about March 16, 2026, Pakistan International Airlines Corporation referred to a third-party charge in an advertisement on their website www.piac.com.pk by a name other than the name under which it was established, thereby contravening section 31 of the APPR. (B) On or about March 16, 2026, Pakistan International Airlines Corporation referred to a third-party charge in an advertisement on their mobile application by a name other than the name under which it was established, thereby contravening section 31 of the APPR. |
2026-05-06 |
Monetary penalty $2,000 |
| Worldwide Aircraft Services, Inc. |
(A) On or about March 23, 2024, Worldwide Aircraft Services, Inc. carrying on business as Jet ICU operated an international passenger charter flight from Roatan (HRO), Honduras, to London (YXU), Canada, using an aircraft bearing registration N85LJ. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. (B) On or about June 26, 2024, Worldwide Aircraft Services, Inc. carrying on business as Jet ICU operated an international passenger charter flight from Basseterre (KPK), Saint Kitts and Nevis, to Toronto (YYZ), Canada, using an aircraft bearing registration N80LJ. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. (C) On or about August 17, 2024, Worldwide Aircraft Services, Inc. carrying on business as Jet ICU operated an international passenger charter flight from Punta Cana (DPC), Dominican Republic, to Toronto (YYZ), Canada, using an aircraft bearing registration N60LJ. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. |
2026-04-10 |
Monetary penalty $6,000 |
| Flair Airlines Ltd. |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed the following 4 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the Air Passenger Protection Regulations. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed the following 4 violations failed to provide, in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. These violations occurred between June 14, 2025, and November 26, 2025. |
2026-04-02 |
Monetary penalty $66,000 |
| United Airlines, Inc |
(A) On or about April 26, 2024, United Airlines, Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (B) On or about April 26, 2024, United Airlines, Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (C) On or about April 26, 2024 and January 14, 15 and 22, 2025 United Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears, thereby contravening that subsection of the APPR. |
2026-04-01 |
Monetary penalty $15,400 |
| WestJet |
On or about July 9, 2025, at the Calgary International Airport, WestJet failed to assist without delay a person with a disability, on request, in proceeding to the boarding area after check-in for flight WS778, thereby contravening paragraph 35(d) of the Accessible Transportation for Persons with Disabilities Regulations. |
2026-03-30 |
Monetary penalty $22,500 |
| Air Canada |
Between August 15 and 20, 2025, following flight cancellations for a reason outside the carrier’s control, Air Canada, a large carrier, committed 71 violations of the APPR when it failed to, at the passengers choice, provide a refund for any unused portion of the ticket, or provide the passenger, free of charge, with a confirmed reservation for the next available flight that is operated by any carrier, contrary to subsection 18(1.1) of the APPR. |
2026-03-19 |
Monetary penalty $426,000 |