Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2020-2021(year to date) 2019-2020 2018-2019 2017-2018 2016-2017
Notice of Violation - with Administrative Monetary Penalty 5 14 16 28 15
Notice of Violation – with Warning Note 1 2 0 N/A N/A N/A
Total number of violations found Note 2 21 192 49 63 42
Cautionary Notice Note 3 2 7 N/A N/A N/A
Formal warnings – discontinued Note 4 N/A 9 63 56 43
Total amount of Administrative Monetary Penalties Note 1 $51,500 $849,700 $185,000 $550,750 $116,250

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Displaying 1 - 10 of 390 actions.
Carrier Contravention Date of Issuance Penalty
Air Alsie A/S

(A) On or about October 22, 2019, Air Alsie A/S operated an international charter between London, UK (EGGW) and Montreal, Canada (CYUL) using a Falcon 7X bearing registration OY-RAB without holding a charter permit issued by the Canadian Transportation Agency in respect of that charter, thereby violating section 21 of the Air Transportation Regulations.

2020-10-20 Monetary penalty
$2,250
Island Express Air Inc.

(A) On or about October 1, 2020 Island Express Air Inc. sold, caused to be sold or publicly offered for sale in Canada an air service through its online website https://www.islandexpressair.com without holding a license issued under Part II of the Canada Transportation Act in respect to that service thereby contravening paragraph 59 of the Canada Transportation Act

2020-10-19 Monetary penalty
$3,250
Saskatoon Airport Authority

(A) On or about February 26, 2020, the Saskatoon Airport Authority failed to ensure that all their employees and contractors who are required by the Personnel Training for the Assistance of Persons with Disabilities Regulations to receive training completed their initial training within 60 days after the commencement of their duties thereby violating section 8 of these regulations.

(B) On or about February 26, 2020, the Saskatoon Airport Authority failed to ensure that all their employees and contractors received periodic refresher training sessions appropriate to the requirements of their function, thereby violating section 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations.

2020-09-21 Notice of Violation – with Warning
Regina Airport Authority

(A) On or about February 25, 2020, the Regina Airport Authority failed to ensure that all their employees and contractors who are required by the Personnel Training for the Assistance of Persons with Disabilities Regulations to receive training completed their initial training within 60 days after the commencement of their duties thereby violating section 8 of these regulations.

(B)On or about February 25, 2020, the Regina Airport Authority failed to ensure that all their employees and contractors received periodic refresher training sessions appropriate to the requirements of their function, thereby violating section 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations.

2020-09-14 Notice of Violation – with Warning
Jetcall GmbH & Co. KG

(A) On or about November 15, 2019, Jetcall GmbH & Co. KG operated an air service between St. Johns, New Brunswick(CYSJ) and Cairo, Egypt (HECA) via Shannon, Ireland (EINN) using a Challenger 604 bearing registration D-AUKE, to transport passengers without holding a licence issued in respect of that service, thereby violating section 57 (a) of the CTA.

2020-07-29 Monetary penalty
$5,000
Aéroports de Montréal

(A) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Auberge de ('Aeroport Inn" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(B)On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Beausejour Hotel Apartments / Hotel Dorval" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(C) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Days Inn & Centre de Conference — Aeroport de Montreal" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500.00)

(D) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Fairfield Inn & Suites by Marriott Aeroport de Montreal" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(E) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all shared employees of contractors "Holiday Inn Express Aeroport Montreal" and "Hotel Novotel Montreal Aeroport" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(F) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Quality Hotel Dorval" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(G) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Travelodge Hotel by Wyndham Montreal Airport" who provide transportation-related services and who may be required to interact with thepublic or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(H) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Budget" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(I) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all shared employees of contractors "Dollar Rent A Car" and "Thrifty Rent A Car" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(J) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Budget" receive refresher training sessions appropriate to the requirements of their function every three years as established in its training program, contravening section 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2500,00)

2020-07-28 Monetary penalty
$25,000
RED STAR Havacilik Hizmetleri A.S.

(1) On or about August 04, 2019, RED STAR Havacilik Hizmetleri A.S. operated an air service using an aircraft bearing registration TC-RSB from Keflavik, Iceland (BIFK) to Goose Bay, Newfoundland and Labrador (CYYR) without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.

(2)On or about October 08, 2019, RED STAR Havacilik Hizmetleri A.S. operated an air service using an aircraft bearing registration TC-RSB from Keflavik, Iceland (BIFK) to Vancouver, British Columbia (CYVR) via Goose Bay, Newfoundland and Labrador (CYYR) and Winnipeg, Manitoba (CYWG) without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.

(3) On or about October 11, 2019, RED STAR Havacilik Hizmetleri A.S. operated an air service using an aircraft bearing registration TC-RSB from Sydney, Nova Scotia (CYQY) to Keflavik, Iceland (BIFK) via Goose Bay, Newfoundland and Labrador (CYYR) without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.

(4) On or about October 16, 2019, RED STAR Havacilik Hizmetleri A.S. operated an air service using an aircraft bearing registration TC-RSD from Anchorage, Alaska (PANC) to Vancouver, British Columbia (CYVR) without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.

2020-07-15 Monetary penalty
$16,000
British Airways PLC

(A)On or about December 11 2019, British Airways Plc. Advertised the price of an air service without setting out all third party charges under the heading "Taxes, Fees and Charges" in the booking system found on the web site britishairways.com/en-ca, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations. $3000

(B)On or about December 11 2019, British Airways Plc. set out Air Transportation Charges under the heading "British Airways fees and carrier charges" in the booking system found on the web site britishairways.com/en-ca, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations. $750

(C)On or about December 11 2019, British Airways Plc. set out an air transportation charge in the booking system found on the web site britishairways.com/en-ca as if it were a third party charge, thereby contravening section 30 of the Air Passenger Protection Regulations. $3000

2020-01-31 Monetary penalty
$6,750
JustFly Inc.
(A) On or about July 29 2019, JustFly Inc. advertised the price of an air service without including in the advertisement the total price that must be paid to the advertiser to obtain the air service in the booking system found on the web site flighthub.com, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. $3000
2020-01-22 Monetary penalty
$3,000
Volga-Dnepr Airlines

(A) On or about June 24, 2019, Volga-Dnepr Airlines operated a Transborder US Charter (TUSC) between Atlanta, USA (KATL) and Montreal, Canada (CYUL) using a Ilyushin IL-76 bearing registration RA76503 without holding a non-scheduled international licence valid for the charter, thereby violating paragraph 103.2(1)a) of the Air Transportation Regulations.

2019-12-20 Monetary penalty
$5,000