Publications

This is a guide for people who live or work near railways, and also for local governments and railway companies. It explains how to deal with rail noise and vibration concerns, including:

• the steps (collaborative measures) to take to find a solution;
• how to ask the CTA for help if you take these steps but still can't find a solution; and
• how the CTA resolves the complaint, including the issues it looks at to decide whether the noise or vibration is reasonable.

This guide also comes with two added documents: Noise and Vibration from Idling Locomotives and Railway Noise Measurement and Reporting Methodology. Experts from outside the CTA helped write these information items.

This is a guide for shippers and railways that are involved in level of service arbitration. It explains what happens if the shipper submits an issue for arbitration that the railway believes is not eligible. The guide explains:

• the railway's right to formally object to including the issue in the arbitration;
• the deadline for the railway to submit its objection and the information it must include;
• the process the CTA uses to consider objections, including the possibility that it would hold a hearing with the shipper and the railway (and other witnesses if needed); and
• the documents or information the shipper and railway would have to provide during the process, and the deadlines for providing them.

See also: Freight Rail Service and Rates: A Guide