Agency site
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The following directions on procedure are issued to assist the Canadian Transportation Agency (CTA) in its investigation of this matter and to provide parties with information on the organization and conduct of the public hearing. These directions may be subject to change from time to time as the...
Web page | 2017-08-29
Table of contents
Overview
Total rulings by Members
Disputes resolved by the Agency
Fostering compliance
Providing consumer protection for air passengers
Number and outcome of air travel complaints
Number of complaints resolved (by carrier)...
Web page | 2017-06-16
Service standard
The Agency will generally issue air service licences within 7 business days of receiving all required documentation demonstrating compliance with the licence requirements.
Performance target
The target for achieving this service standard is set at 85 percent.
Performance...
Web page | 2017-05-15
Service standard
The Agency’s target is to issue a program permit within 4 business days of receiving all required documentation demonstrating compliance with the charter requirements for flights to be operated pursuant to the air carrier's non-scheduled international licence.
Performance target...
Web page | 2017-05-15
Service standard
The Agency will generally issue code share and wet lease authorities within 15 business days of receiving all documentation required to demonstrate compliance with the code share and wet lease requirements for flights to be operated pursuant to the air carrier's scheduled or non-...
Web page | 2017-05-15
Interpretation Policy
An interpretation policy is an overarching document that outlines the commitments, practices, and tools to be applied by a department or agency when providing Canadians and businesses with information and guidance on regulatory obligations to be met. It also identifies the...
Web page | 2017-03-30
To facilitate understanding, awareness and compliance with its regulatory determinations and to provide guidance on regulatory obligations, the Agency assessed its interpretation practices and identified areas for improvement with its stakeholders.
The Agency's improvement priority, as established...
Web page | 2017-03-30
Canadian Transportation Agency website terms and conditions
Privacy Notice
The Canadian Transportation Agency (Agency) is committed to providing websites that respect the privacy of its visitors. This privacy notice summarizes the privacy practices for the Agency’s online activities.
All...
Web page | 2017-02-28
The Canadian Transportation Agency has a long-standing reputation as a trusted and respected Government of Canada tribunal and regulator.
That's because transportation matters to us.
We work hard to ensure that our national transportation system is competitive, efficient and accessible to all...
Web page | 2017-01-25
Contents
Proactive Disclosure Public Servants Disclosure Protection Act Access to Information and Privacy
Proactive Disclosure
The Government of Canada is working hard to enhance the role of Parliament and the proactive disclosure of information so that Canadians are better able to hold...
Web page | 2017-01-17