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Disclaimer: This document is not the official version of the Canadian Transportation Agency Rules (Dispute Proceedings and Certain Rules Applicable to All Proceedings) (Dispute Adjudication Rules). This document is a reference tool only. It is not a substitute for legal advice and has no official...
Publication | 2023-09-30
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2023-09-30
Read the pdf (695 KB)
Effective September 1st, 2023
Note
The rates in the schedules of this guide are based on information submitted by Canadian National Railway Company (CN) and Canadian Pacific Kansas City Railway Company (CPKC) in 2019, which the Agency has indexed for 2023....
Publication | 2023-09-15