Transition book for the Chair and CEO 2021 - Other relevant information

Header image for the Other relevant information page

Media scan: CTA current issues

Air - media scan

1.1 Air Passenger Protection complaints processing

Canada's transport regulator hasn't settled a single COVID-19 flight cancellation complaint

Media: CBC News
Date: 26/10/2020
Authors: Raisa Patel, Ashley Burke

Surge in airline complaints to national regulator creates delays, backlog [Link refers to NewsDesk – available on the CTA network]

Original story:: https://www.theglobeandmail.com

Media: The Canadian Press
Date: 01/09/2020
Author: Christopher Reynolds

Canadian Transportation Agency overwhelmed by 2-year backlog of air passenger complaints

Media: CBC News
Date: 31/05/2020
Authors: Raisa Patel, Ashley Burke

1.2 Inquiries

1.2.1 Air Carriers' Communication Obligations (Nov 2020)

Flight delays & cancellations: CTA wants to end communication problems that frustrate passengers

Media: PAX News
Date: 2020/11/06
Author: Serge Abel-Normandin

Airlines failed to prepare adequately for new passenger rights charter

Media: The Canadian Press
Date: 2020/11/05

1.3 CTA Response to COVID-19

Suspending domestic air services: CTA makes it easier to do until August

Media: PAX News
Date: 2021/03/02
Author: Serge Abel-Normandin

Air passenger protection during and beyond the pandemic - By Scott Streiner

Media: The Hill Times
Date: 2020/11/12
Author: Scott Streiner

1.4 Transportation Modernization Act

The Transportation Modernization Act (Bill C-49) which came into force on May 23, 2018, amended the Canada Transportation Act (the Act) to introduce new measures related to freight rail, air transportation, and air passenger protection.

1.4.1 Consultation On Temporary Exemptions Of Air Passenger Protection (Determination No. A-2020-42)

Passe-droits demandés à la Charte des voyageurs : l’OTC dit «non» à Air Canada, Sunwing et l’IATA! (Article available in french only)

Media: PAX Nouvelles
Date: 23/04/2021
Author: Serge Abel-Normandin

Assouplissements demandés à la charte des voyageurs : l’OTC veut connaître votre avis! (Article available in french only)

Media: PAX Nouvelles
Date: 2020/12/15
Author: Serge Abel-Normandin

Canadian Transport Authority Seeks Public Opinion On Airline Regulations

Media: Simple Flying
Date: 2020/12/14
Author: Mark Finlay

Canadian Transportation Agency seeks input on proposed changes to airline rules

Media: The Canadian Press
Author: Jon Victor
Date: 2020/12/11

Airlines ask regulator to extend suspension of passenger compensation rules [Link refers to NewsDesk – available on the CTA network]

Original story: https://www.theglobeandmail.com

Media: The Globe and Mail
Date: 2022/12/11
Author: Eric Atkins

1.4.2 TC Ministerial Direction On New Refund Requirements Of Air Passenger Protection

Airline watchdog ordered to develop new rules for flight cancellation refunds

Media: The Canadian Press
Date: 2020/12/21
Author: Jon Victor

Ottawa developing new refund regulations for large-scale flight cancellations

Media: CBC News
Date: 2020/12/21
Authors: Peter Zimonjic, Ashley Burke

Minister Garneau directs the Canadian Transportation Agency to develop a new regulation to address future large-scale flight cancellations

Media: Transport Canada
Date: 2020/12/21

1.4.2.1 APPR Legislative Gap

Passenger refund issues flagged to federal government a year before pandemic [Link refers to NewsDesk – available on the CTA network]

Original story: https://www.ctvnews.ca

Media: The Canadian Press
Date: 04/05/2021

Government docs suggest months of inaction on 'gap' in passenger refund rules [Link refers to NewsDesk – available on the CTA network]

Original story: https://www.ctvnews.ca

Media: The Canadian Press
Date: 28/04/2021
Author: Christopher Reynolds

Watchdog says flight refund rules may need reworking to address possible ‘gaps’

Media: The Canadian Press
Date: 25/06/2020

1.4.3 Consultation On New Refund Requirements

Frustration continues over lack of refunds for COVID-19 flight cancellations

Media: City News
Date: 2021/01/07

1.5 Other

Transat secures $700 million from Ottawa, will begin refunding passengers

Media: Montreal Gazette
Date: 29/04/2021
Author: Frédéric Tomesco

Ottawa, Air Canada settle on $5.9B in aid - Carrier must refund fares for cancelled 2020 flights by end of this month [Link refers to NewsDesk – available on the CTA network]

Original story: https://www.cp24.com

Media: Toronto Star
Date: 13/04/2021
Author: Christopher Reynolds

Le mandat du ministre des Transports: faire rembourser les vols annulés (Article available in french only)

Media: La Presse canadienne
Date: 2021/01/15

Consumer rights advocates call for airline refunds in Parliament hearing

Media: The Canadian Press
Date: 2020/12/08
Author: Jon Victor

Airlines express frustration over lack of progress in aviation bailout talks [Link refers to NewsDesk – available on the CTA network]

Original story: https://www.theglobeandmail.com

Media: The Globe and Mail
Date: 2020/11/13
Authors: Eric Atkins, Robert Fife, Andrew Willis

Ottawa makes refunds a condition of airline aid [Link refers to NewsDesk – available on the CTA network]

Original story: https://financialpost.com

Media: The Globe and Mail
Date: 2020/11/09
Author: Barbara Shecter

Accessible Transportation - media scan

2.1 ATPDR

2.1.1 Follow-Up Consultations On New Accessible Transportation Guidelines For Medium & Small TSPs (Spring/Summer 2021)

CTA Launches Consultation on Accessible Transportation Guidelines for Medium and Small Transportation Service Providers

Media: Media Logic
Date: 2020/12/10

Faciliter l’accès aux services de transport pour les personnes handicapées

Media: Radio-Canada
Date: 2020/12/03
Author: Alice Chantal Tchandem Kamgang

2.2 Accessible Canada Act

New transport rules for disabled travellers a step forward but not enough: advocates

Media: The Canadian Press
Date: 2020/06/25
Author: Michelle McQuigge

Canadian Transportation Agency Changes its Approach to Disability-Related Complaints

Media: ARCH Disability Law Center
Date: 2020/06/02
Author: Rachel Weiner, ARCH Project Lawyer

Passengers with disabilities say new rules present some greater barriers to air travel

Media: The Canadian Press
Date: 2019/09/08
Author: Christopher Reynolds

2.2.1 Proposed Accessible Transportation Planning And Reporting Regulations

Feds look for feedback on Accessible Canada Act regulations

Media: Canadian HRReporter
Date: 2021/02/17
Author: Jim Wilson

2.3 CTA COVID-19 Response

Accessible travel put on hold by Covid-19

Media: Alexander Holburn/Aviation Law
Date: 2020/07/31
Author: Nicolas Pimentel

ATPDR: Limited Exemptions for Foreign Air Carriers

Media: McMillan LLP
2020/06/**
Authors: Éric Vallières, William Wu, Frédérique Gay

2.3.1 Consultation On Requests For Temporary Exemptions From The Accessible Transportation For Persons With Disabilities Regulations
2.3.2 Consultation On Request For Conditional Exemptions From The Accessible Transportation For Persons With Disabilities Regulations

Rail - media scan

3.1 Milton Logistics Hub Project

CN Milton Logistics Hub moving along

Media: Railway Age
Date: 2016/01/26
Author: William C. Vantuono

CN building intermodal terminal in Milton, Ontario

Media: Inside Logistics
Date: 2015/03/17

3.1.1 Joint Review Panel for the Milton Logistics Hub Project Established with CEAA

Milton Logistics Hub Project - Review Panel Report Issued Publicly – News Release

Media: Impact Assessment Agency of Canada
Date: 2020/01/27

Canada appoints panel for Milton Logistics Hub project

Media: Progressive Railroading
Date: 2016/12/07

3.1.2 Consultations Completed in 2020

‘Railroading’ a town: The people of Milton versus CN Rail

Media: Global News
Date: 2020/11/21
Authors: Brennan Leffler and Jeff Semple

Milton Logistics Hub Project - Public Comments Invited

Media: Impact Assessment Agency of Canada
Date: 2020/07/02

‘Don’t approve this project’: Halton council urges Trudeau government to refuse CN’s Milton intermodal plans

Media: Independant Free Press
Date: 2020/02/13
Author: Melanie Hennessey

3.1.3 Ministerial Decision on Environmental Assessment in 2021

Halton municipalities going to court in Ontario demanding CN comply with laws

Media: Oakville News
Date: 16/04/2021

‘Continue to fight’: Halton seeks to overturn CN intermodal approval in federal court

Media: Milton Canadian Champion
Date: 2021/02/19

Canada Greenlights CN Milton Logistics Hub

Media: Railway Age
Date: 2021/01/26
Author: Marybeth Luczak

Despite local opposition, Ottawa signs off on $250M CN logistics hub in Milton, Ont.

Media: On-Site
Date: 2021/01/25
Author: David Kennedy

CN’s Milton hub wins conditional environmental approval

Media: Inside Logistics
Date: 2021/01/22

Halton leaders and citizen groups slam Ottawa for approving Milton CN Intermodal hub

Media: Inside Halton
Date: 2021/01/22
Author: Bambang Sadewo

Government of Canada Approves Milton Logistics Hub Project – News Release

Media: Impact Assessment Agency of Canada
Date: 2021/01/21

3.1.4 Section 98 Deliberation now before the Agency

3.2 Other

3.2.1 Section 98

Voie de contournement : Lac-Mégantic réclame des gestes concrets en 2021 (Article available in french only)

Media: La Tribune
Date: 2021/03/18 Author: Jacynthe Nadeau

Marine - media scan

No media articles were identified for this category.

Summary of Covid-19 measures

Context

January 2021

This document summarizes the internal and external measures the Agency implemented to respond to the Covid-19 pandemic declared in 2020, which initially resulted in remote work for all Agency staff. This is an evergreen document which will continue to be updated as new decisions and changes are made.

Pandemic is Declared and Remote Work Begins
Context Date
World Health Organization declared Covid-19 a pandemic March 11, 2020
List of employee home phone numbers and email addresses was updated. March 11-13, 2020
TBS informed departments and agencies that employees should work from home until further notice. March 13, 2020
Executive Committee triggered a telephone chain to inform employees (over the weekend) that they were to work from home as of Monday, March 16th. March 14, 2020
First communication on Covid-19 was sent to all employees confirming that they were to work from home until further notice and that they may pick up their equipment from the workplace. March 15, 2020

Internal measures adopted by agency

Internal measures adopted by agency
Category Actions taken Timeline
Governance
  • Executive Committee held daily meetings for the initial weeks of the pandemic to address urgent, operational issues.
  • Directions to managers included
    • continuing frequent (weekly at minimum) contacts and meetings with their employees,
    • ensuring sufficient work was assigned to employees, and
    • not extending casual or term contracts unless sufficient work was available for these employees.
  • Executive Committee created an inventory of special projects for employees who may need additional work.
  • Executive Committee adjusted operational priorities to include the Agency's response to Covid-19.
March-April 2020
Governance
  • Executive Committee holds two meetings a week.
Since May 4, 2020
Governance
  • Members Committee holds weekly meetings that deal, in part, with Covid-19-related measures.
Since March 2020
Governance
  • Managers Network meetings are held monthly and ad hoc meetings are held as required.
  • Administrative Professionals Network holds meetings to discuss topics such as documents and procedures during telework, and the process and procurement of equipment for employees to use during telework.
Since March 2020
Communications
  • Communications team created a Covid-19 dedicated page on the Web and for staff on the intranet (The Hub) and continues to post CTA notices and related to Covid-19.
Since March 2020
Communications
  • The Chair and CEO sent weekly blogs to staff to update them on Covid-19-releated developments and Executive Committee decisions.
  • The Chief Corporate Officer sent daily updates to staff regarding Covid-19 measures.
March-April 2020
Communications
  • The Chair and CEO continued to send weekly blogs to staff.
  • The Chief Corporate Officer sent updates to staff twice a week on Covid-19 and other internal services information.
May-June 2020
Communications
  • The Chair and CEO sends biweekly blogs to staff.
  • The Chief Corporate Officer sends updates to staff twice a month on Covid-19 and other internal services information.
Since July 2020
Communications
  • The Chair hosted monthly all-staff town halls in April, May and June to provide updates and answer staff questions.
  • In the Summer the Chair organized more informal, all-staff gatherings in July and August.
  • In the Fall all-staff town halls were held every two months in October and December and the all-staff town halls are expected to resume in 2021.
  • The Chief Security Officer shared updates on Covid-19 received from the Government Operations Center.
Since March 2020
Human Resources
  • Agency implemented a number of measures to ensure that staffing could proceed during the pandemic:
    • Provided flexibility to managers to identify Covid-19 as a justification for non-advertised appointments where hiring was operationally required and would not have otherwise been possible in Covid-19 circumstances.
    • SLE testing: Expanded measures in line with flexibility provided by the Public Service Commission.
    • Implemented security screening flexibility during the pandemic.
    • Changes were made to Letters of Offer to reflect special measures taken with regards to security checks and second language testing.
May 2020
Human Resources

Leave:

  • A Guide on the use of Special Leave (Code 699) was developed.
April 2020
Human Resources

Training and learning:

  • Employees were encouraged to complete their mandatory training online.
  • Web streams on a variety of subjects related to Covid-19 were circulated and promoted.
March 2020
Human Resources
  • Onboarding/Offboarding processes were modified to provide new employees with information on obtaining/returning their security pass, IT equipment, and mobile device during the pandemic.
May 2020
Human Resources
  • Monthly "Munch and Learn" sessions are organized for staff.
Since August 2020
Human Resources

Other:

  • Electronic signatures were implemented for all administrative processes.
March 2020
Human Resources
  • Compensation – A blanket Section 33 authority was provided to PSPC for transactions of $8 000 or less.
April 2020
Human Resources
  • Interprovincial Travel: Letters of permission were provided to employees who needed to travel between Ontario and Quebec for work-related reasons.
April 2020
Human Resources
  • Confirmation from the employer during curfew was provided to employees.
January 2021
Health and Safety
  • Reporting of Covid-19 Cases – Measures were implemented for staff to report on positive cases.
  • Daily reports were sent to TBS through the Covid-19 Portal.
  • Measures and procedures were put in place for employees who needed to recover equipment from the workplace.
  • Ergonomic tips were promoted via the Chief Corporate Officer's messages to employees.
  • Individual accommodation requests were met.
  • The security team participated in regular meetings with PSPC and other tenants of Les Terrasses.
  • Ad hoc meetings were held with the Occupational Health and Safety Committee.
Since March 2020
Health and Safety

Return to the worksite:

  • Disinfectant wipes, hand sanitizer, gloves and masks were procured and made available to employees.
  • A plexi glass shield was installed at the IT Help Desk to protect employees.
  • A guide for staff on returning to the worksite, and a guide for managers on returning to the worksite were developed. The Occupational Health and Safety Committee (OHS) and the Bargaining Agents were consulted on the development of the guide.
  • Facilities – The workplace was prepared for the gradual return to worksite, including posting of numerous signs, creating unidirectional hallways, reviewing evacuation procedures, and limiting access to common areas.
Since May 2020
Health and Safety

Mental health:

  • Tools and references were provided regularly to employees via the Chair's weekly blog and the Chief Corporate Officer's messages to employees.
  • Employees were reminded during the Town Hall meetings to take care of their wellbeing.
  • Tools and tips were provided to managers on how to address mental health situations.
  • Employees were encouraged to access the virtual library of Life Speak to find resources on how to manage their well-being inside and outside of work.
  • Message from the Clerk, tools and references were promoted during Mental Health Week.
Since March 2020
Finance and Asset Management
  • Loan of Equipment to Employees: Procedures were developed, procurement of standard equipment was completed and measures were taken to have the equipment shipped to the employee's home or office pickup.
  • The Agency's paperless invoice payment process, including electronic signatures, was finalized and implemented.
  • An agreement was reached with PSPC concerning the Section 33 approval of transactions of $8 000 or less.
  • Measures to report on Covid-19 expenditures were implemented (new internal order).
  • All budget review meetings are held virtually.
  • Responded to the OCG's Overview of Government Wide Risks related to Covid-19 and provided an update to the Audit and Evaluation Committee.
  • Procurement: Procedures were modified for the approval of security certificates for consultants.
  • Corporate reporting is now submitted electronically (DRR, DP etc..).
Since April 2020
IM/IT
  • A guide on teleworking best practices was developed.
  • Employees were provided guidance and reminders with regards to the safekeeping of documents while working from home.
  • Protected B Tablets (Emergency Covid-19 Response) were secured from SSC for EC and Members to allow for secured meetings via MS Teams.
  • Significant improvements to the VPN were implemented, allowing for 270+ employees to work concurrently.
  • Additional bandwidth capacity was secured from SSC.
  • Helpdesk : employees were available to ensure continuity of operations during the pandemic.
  • My Key: new procedure was implemented to allow new employees to activate their computers and MyKey accounts remotely.
  • Corporate Zoom Licences were procured to accommodate Town Halls and Branch meetings. Instruction guides were developed to support employees using Zoom or Webex for meetings.
  • Work on the implementation of a Protected B – CTA/ MS Teams is underway.
  • Delivered a web-based application "myCTA" allowing a quicker access to RDIMS document.
  • Work on the implementation of split tunnelling on VPN that will allow accessing services like zoom while on VPN.
  • Working on automating the onboarding/off-boarding process through "myCTA" for streamlining the process and making it easier while working remotely.
Since March 2020

External Measures Adopted by Agency

External Measures Adopted by Agency
Category Actions taken Timeline
Regulatory Determinations
  • Agency issued temporary exemption to all air carriers who hold a domestic licence from the notification requirements for the temporary discontinuation of domestic air services (March 25, 2020 – March 31, 2021).
  • Agency reduced the notification and consultation period required of air carriers who hold a domestic licence to permanently discontinue or reduce domestic service to 60 days (June 19, 2020 – March 31, 2021).
since March 2020
Regulatory Determinations
  • Agency issued temporary adjustments to certain obligations under the Air Passenger Protection Regulations to allow air carriers to focus on immediate operational demands. These included modification of the advanced notice period of flight disruptions triggering compensation, adjustments to compensation for inconvenience, and a temporary exemption from rebooking passengers with a competing air carrier.
March 25 - June 30, 2020
Regulatory Determinations
  • Agency extended the period by which air carriers are required to respond to passenger claims for compensation for inconvenience filed during the pandemic.
March 25 - October 28, 2020
Regulatory Determinations
  • Agency delayed the coming-into-force of targeted provisions of the Accessible Transportation for Persons with Disabilities Regulations to January 1, 2021 to provide transportation service providers with sufficient time to implement the requirements.
June 25 - December 31, 2020
Regulatory Determinations
  • The Agency launched consultations on further exemptions to the ATPDR
    • The Canadian Transportation Agency (Agency) is seeking input on requests by transportation service providers for further delay to the coming-into-force of certain provisions of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), due to the ongoing impacts of the COVID-19 pandemic.
    • Industry will have until the end of January 8 to provide public version of their submissions, which will be published mid-January 2021.
    • Following publication, the disability community will have four weeks to review and provide comments, which will also be published.
    • The Agency's compliance monitoring and enforcement resources will be focused on outreach and education in respect of the provisions in question.
    • The Agency will convene a working group of the AAC members to discuss whether there are ways of implementing the provisions in question (or achieving their purposes) that partly address the operational and financial concerns raised by transportation service. This innovative "cooperative compliance" effort will not stop consideration of the delay requests – but it may ultimately mean that some of those requests are less urgent.
November 16, 2020
Regulatory Determinations
  • The International Air Transport Association (IATA), the National Airlines Council of Canada (NACC), Air Canada and Sunwing Airlines asked the Agency to temporarily exempt and/or adjust certain compensation and rebooking requirements in the Air Passenger Protection Regulations, due to the impacts of the COVID-19 pandemic.
  • Prior to making a decision on these requests, the Agency launched a public consultation in order to hear perspectives from members of the public, consumer groups and other interested stakeholders.
  • Submissions are due to the Agency by January 29, 2021.
December 11, 2020
Regulatory Determinations
  • On December 18, 2020, the Minister of Transport provided a letter to the Agency stating his intention to provide the Agency with authority to develop new regulatory requirements for airlines to provide passengers with refunds when flights are cancelled, or there is a lengthy delay, for reasons outside airlines' control and it is not possible to complete the passengers' itinerary within a reasonable time.
  • The Agency launched a consultation seeking input from members of the public, consumer organizations, airlines and experts on a proposed regulation establishing additional refund obligations for airlines.
  • Submissions are due to the Agency by January 28, 2021. Upon receiving feedback, the Agency will develop the regulation, with the goal of having them in place by summer 2021.
December 21, 2020
Communications
  • Agency created "Important Information for Travellers During COVID-19" page on CTA website and notices on air passenger protection microsite which provided information to stakeholders and the public on the Covid-19 measures taken by the Agency.
  • Agency published a "Statement on Vouchers" to help mitigate the very real risk that many passengers would end up getting nothing for cancelled flights. The law does not require airlines to include refund provisions in their tariffs for flights that are cancelled for reasons beyond their control.
  • Submissions are due to the Agency by January 28, 2021. Upon receiving feedback, the Agency will develop the regulation, with the goal of having them in place by summer 2021.
March 2020
Communications
  • Communications team regularly monitors and responds to Covid-19-related communications from reporters, stakeholders and individuals.
Since March 2020
Communications October 27, 2020
Communications October 30, 2020
Communications November 16, 2020
Communications November 16, 2020
Communications December 21, 2020
Services
  • All Agency services continue to be delivered to stakeholders, applicants, and the public.
  • Air licensing staff prepare a daily report detailing upcoming international charter flights that is shared with relevant federal government departments and agencies coordinating repatriation flights.
Since March 2020
Services
  • Staff adjusted their work schedules to provide 7 day a week and after-hours service to process urgent air licence and charter permit applications, including to authorize repatriation flights and transport medical supplies.
March - June 2020
Services
  • Agency temporarily paused interactions with air carriers in dispute resolution activities to allow them to focus on immediate, operational demands. However, staff continued to work internally on dispute resolution files.
  • Agency issued temporary stay of proceedings involving air carriers.
  • Staff developed plan for continuing dispute resolution activities with air carriers on July 1.
March 25 - June 30 2020
Services
  • Agency resumed interactions with air carriers in dispute resolution activities.
  • Agency continued adjudication proceedings with air carriers.
March 25 - June 30 2020
Engagement and Coordination with External Organizations
  • Information is shared, within appropriate limits, with officials of other departments and agencies to ensure that transportation-related measures adopted in response to the pandemic do not work at cross-purposes.
  • Agency convenes with other regulators and tribunals through forums such as the Council of Canadian Administrative Tribunals, Heads of Federal Agencies, and Community of Federal Regulators to share experiences, lessons learned, and best practices.
Since March 2020
Engagement and Coordination with External Organizations
  • Agency engages with independent regulators internationally through the OECD Network of Economic Regulators (NER) to discuss the impact of COVID-19 on regulatory approaches. This has included:
    • Collaborating with the NER to co-host a webinar with transportation regulators entitled Regulating Transportation During and After COVID-19 (April 29, 2020). The event was attended by 68 delegates from 20 countries, including 11 transportation regulators; and
    • Contributing to an OECD report (July 27, 2020) on the measures taken by economic regulators during the COVID-19 pandemic to ensure continuity of services in network sectors, adjust regulatory practices and adapt governance arrangements.
Since March 2020
Engagement and Coordination with External Organizations
  • The Agency Accessibility Advisory Committee (AAC) virtually held its annual meeting.
  • The meeting was fully accessible and included simultaneous translation in both French and English, and interpretation in Langue de Signes du Quebec (LSQ), as well as American Sign Language (ASL) to allow full participation of the committee's members.
December 4, 2020

List of Public-Facing Guidance and Interpretation Documents

Air

Air
Topic Title and links (only external facing policies, guides, interpretation notes, etc. Year of Members' approval/posting
Licences Canadian Air Carrier Licence Application Guide 2015
Licences Non-Canadian Air Carrier Licence Application Guide 2017
Licences Guide to Control in Fact for Air Transportation 2019
Licences Financial Requirements Guide for Canadian Air Carrier Licence Applicants 2015
Licences FAQ: Air licensing 2014
Licences All Forms 2014
Licences Guidelines Respecting Extra-bilateral Air Service Applications to the Canadian Transportation Agency 2013
Charters International Air Charters: A Guide 2020*
Charters Fifth/Seventh Freedom Charter Flights Approved by the Agency 2015
Airline Arrangements Applying for Code-Share and Blocked Space Approval 2020-21*
Airline Arrangements Applying for Wet-Lease Approval 2020-21*
Airline Arrangements Liability Insurance Requirements for Wet-Lease and Code-Share Arrangements: A Guide 2020-21*
Tariffs How to file a tariff 2013
Tariffs Requirements for the public inspection of air tariffs 2010
Tariffs Interpretation Note: Air Carrier Signage Requirements for Public Inspection of Tariffs 2010
Tariffs Sample signage on the availability of tariffs 2010
Tariffs 1996
Air Passenger Protection Regulations 2019 (targeted updates approved in 2020)*
Pricing Air Transportation Regulations – Air Services Price Advertising: Interpretation Note 2014

Note: * indicates guide created or updated as part of Guidance Renewal Project

Rail

Rail
Topic Title and links (only external facing policies, guides, interpretation notes, etc. Year of Members' approval/posting
Shippers Freight Rail Service and Rates: A Guide 2021*
Grain The Maximum Revenue Entitlement: A Guide 2020*
Insurance Requirements Insurance Requirements for Federally Regulated Freight Railway Companies - Implementation Guide 2017
Line Construction How to Apply for Approval to Construct a Railway Line: A Guide For Federally Regulated Railway Companies 2019
Line Construction Consultation with Indigenous Peoples, and the Accommodation of their Rights and Interests, in the Context of Canadian Transportation Agency Determinations 2021*
Crossing Disputes Railway Crossings: A Guide 2020*
Crossing Disputes Railway Crossings of Other Railways: A Resource Tool Unknown
Crossing Disputes Apportionment of Costs of Grade Separations: A Resource Tool Unknown
Noise & Vibration Rail Noise and Vibration Complaints Brochure 2008
Noise & Vibration Noise and Vibration from Idling Locomotives 2016
Noise & Vibration Railway Noise Measurement and Reporting Methodology 2011
Noise & Vibration Guidelines for the Resolution of Complaints Over Railway Noise and Vibration 2008
Net salvage Value Guidelines Respecting Net Salvage Value Determination Applications ~2000

Note: * indicates guide created or updated as part of Guidance Renewal Project

Marine

Marine
Topic Title and links (only external facing policies, guides, interpretation notes, etc. Year of Members' approval/posting
Coasting Trade Guidelines Respecting Coasting Trade Licence Applications 2015

Accessibility

Accessibility
Topic Title and links (only external facing policies, guides, interpretation notes, etc. Year of Members' approval/posting
Accessibility Compliance Agreements: A Guide (Link to come) 2021 (TBC)*
Complaints Accessible Transportation Complaints Guide Updated 2020 (initial publication 2012)
Standards Accessibility Guidelines for Small Aircraft 2005
Standards Passenger Terminal Accessibility 2007
Standards Passenger Rail Car Accessibility Updated 2016 (initial publication 1998)
Standards Accessibility of Non-National Airports System Air Terminals: Code of Practice Updated 2016 (initial publication 2013)
Standards Aircraft Accessibility for Persons with Disabilities: Code of Practice for Fixed-Wing Aircraft with 30 or More Passenger Seats Updated 2016 (initial publication 1996)
Standards Ferry Accessibility for Persons with Disabilities: Code of Practice Updated 2016 (initial publication 1996)
Standards Removing Communication Barriers for Travellers with Disabilities: Code of Practice Updated 2016 (initial publication 2004)
Guidance Training videos on how to assist persons with disabilities 2014
Guidance Best Practices for Interacting with Persons with Disabilities Updated 2020 (initial publication 2016)
Guidance Accessible Transportation Guides - Introduction 2020
Guidance Additional Seating and the One Person One Fare Requirement 2020
Guidance Advance Notice/Supporting Documentation 2020
Guidance Assistance for Locating Passenger Seats and Tactile Row Markers 2020
Guidance Communicating with Persons with Disabilities 2020
Guidance Curbside Assistance 2020
Guidance Onboard Entertainment 2020
Guidance Personnel Training for the Assistance of Persons with Disabilities 2020
Guidance Requirements Applicable to the CBSA and CATSA 2020
Guidance Service Dogs 2020
Guidance Severe Allergies 2020
Guidance Space for Service Dogs Onboard Transportation Equipment 2020
Guidance Take Charge of your Travel 2020
Guidance Transportation Service Providers Covered by the ATPDR 2020
Guidance Travelling with Mobility Aids and Other Assistive Devices 2020

Note: * indicates guide created or updated as part of Guidance Renewal Project

Things to know as Governor in Council appointee (Things to know as an employee)

Members and Pay Benefits

April 1st, 2021

Objectives

  • To provide a generic overview of the pay and benefits for Governor in Council appointees (GIC).

Compensation

  • Governor in Council appointees (in agencies, boards, and commissions) deliver public policy or perform quasi-judicial or regulatory functions and are paid within the salary range of the classified level of their position.
  • Governor in Council appointees in regulatory agencies or administrative tribunals are not eligible for at-risk pay because they require independence from government in their decision making.
  • In establishing the job rate for GCQs, a portion of the maximum at-risk pay applicable to a GC position was added to the job rate to establish a GCQ rate of pay for an equivalent level.

Statutory Holidays

  • There are eleven (11) paid statutory holidays per year:
    • New Year's Day
    • Good Friday
    • Easter Monday
    • Victoria Day
    • Canada Day
    • Labour Day
    • Thanksgiving Day
    • Remembrance Day
    • Christmas Day
    • Boxing Day
    • A provincial or civic holiday

Vacation Leave

  • Four (4) weeks of leave per fiscal year on appointment to the public service, accrued at the rate of 1 2/3 days for each month that the appointee earned 10 or more days' pay.
  • Five (5) weeks of leave per fiscal year accrued at the rate of 2 1/12 days for each month that the appointee earned 10 or more days' pay when the appointee has completed:
    • 10 years of service as a Governor in Council appointee or as a member of the Executive Group in the public service;
    • 15 years of service of which at least 5 are as an appointee or a member of the Executive Group in the public service;
    • 20 years of public service; or
    • the appointee is already entitled to this number of weeks of vacation leave on appointment from another group in the public service or another federal Crown organization. In order to be eligible for an accumulation rate of over 1 2/3 days per month, appointees may be asked to provide evidence of their current rate of accumulation.
  • Since April 1, 2000, six (6) weeks of leave per fiscal year, accrued at the rate of 2 ½ days for each month that the appointee earned 10 or more days' pay, when the appointee has completed a total of 28 years of service or the appointee is already entitled to this number of weeks of vacation leave in the public service or another federal Crown organization.
  • Under certain circumstances, appointees from another federal Crown organization may be able to transfer accumulated vacation leave credits at the time of appointment to the organization to which they are being appointed.
  • Vacation leave is intended for use in the year in which it is earned. Leave not used during that time may be carried forward, but the accumulation of vacation leave is generally limited to one year's entitlement. At the end of the fiscal year, organizations normally make cash payments for accumulated vacation leave that cannot be carried forward.
  • Earned but unused vacation leave credits are automatically paid in cash on termination.

Sick Leave with Pay

  • Appointees are entitled to fifteen (15) days of paid sick leave per fiscal year, accrued at the rate of 1 1/4 days for each month that the appointee earned at least 10 days' pay, with no limit on the total days accumulated.
  • A medical certificate may be required by the Chair and CEO.
  • At the discretion of the deputy head, appointees may be granted up to 130 days of paid sick leave if they have not accumulated enough credits to cover an illness.
  • Under certain circumstances, appointees from another federal Crown organization may be able to transfer accumulated sick leave credits at the time of appointment to the organization to which they are being appointed.
  • No compensation is paid for unused sick leave credits upon termination.

Family Related Responsibilities

  • Leave with pay (discretionary)
    • GIC can be granted up to 5 days' leave with pay during any fiscal year for family related responsibilities. This leave is meant to be used for situations such as:
      • care of a sick member of the family,
      • needs related to the birth or adoption of a child, and
      • to take a member of the family to a medical or dental appointment.
  • Maternity and Parental Leave
  • Care of immediate family without pay

Personal Leave

  • Upon request, on approval of the delegated manager, and subject to operational requirements, Governor in Council appointees are entitled to two (2) days of leave with pay for reasons of a personal nature in each fiscal year.

Special Leave with Pay (mandatory)

  • Special leave with pay shall be granted for:
    • jury duty;
    • appearing before any body authorized by law to compel the attendance of witnesses; or
    • participating in a personnel selection process or an appeal process for any position within an organization in the Government of Canada.

Special Leave with Pay (discretionary)

  • At the discretion of the Chair and CEO, special leave with pay may be granted for any purpose not otherwise specified.
    • Bereavement
    • Marriage
    • Significant excessive hours worked.

Pension

  • Governor in Council appointees are eligible to participate in the public service pension plan.
  • For members of the plan, the minimum requirement to be eligible for a pension is completion of at least two years of pensionable service. If this requirement is not met, the appointee's contributions plus interest, as determined on a quarterly basis, are automatically returned to the appointee on termination of employment.
  • More information on individual purchases service and/or any periods of prior employment under the elective service provisions can be found at Your Pension Plan Website.

Insurance and other benefits

  • Public Service Management Insurance Plan
  • Provincial Health Insurance Plans
  • Public Service Health Care Plan
  • Public Service Dental Care Plan
  • Pensioners dental Service Plan
  • Membership Fees

Relocation

  • Appointees who are required to relocate are subject to NJC Relocation Directive. This is a one-stop shopping concept designed to provide appointees with a menu of move-related options to address their relocation needs.
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