Complaints and disputes about rail transportation

We can resolve disputes that arise between federal railway companies and their clients and neighbours.

Railway, Rail Shipper and Community Help Line

1-877-850-7148

Most common issues we can help with       

Other issues we can help with

Dispute resolution services

You could use a quick and relatively informal process to resolve your dispute:

Or you could use a more formal process:

See the overview and FAQs for a comparison of the dispute resolution options. If you're not sure about which option to choose, you can contact us anytime to see how we can help.

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