Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 8 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 15 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 9 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 64 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $281,000 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| 1263343 Alberta Inc. (dba. Lynx Air) |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing 1263343 Alberta Inc. (dba. Lynx Air) has committed 37 violations of failing to provide passengers (0LREWJ), (7S13DZ), (DU7SI9), (E0UR7H), (GH5XGK), (JL2KJF), (OVYW6S), (WSM4D4), (Z4C3GK), (ZHZDB8), (ZJUUYW), (63CLX4), (DIJM09), (KX2KF2), (2L8I9L), and (KRQIFJ) affected by the delay and subsequent cancellation of flight number Y9515, who had waited two hours after the departure time that was indicated on their original ticket, food and drink in reasonable quantities, taking into account the length of the wait, the time of the day and the location of the passenger, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations (APPR). These contraventions occurred on or about July 6, 2023. |
2023-11-23 |
Monetary penalty $5,920 |
| Sunwing Airlines Inc. |
(A) On or about December 21, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124336492), whose flight (WG360) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. (B) On or about December 21, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124336492), whose flight (WG360) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. (C) On or about December 26, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124733953), whose flight (WG448) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. (D) On or about December 26, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124733953), whose flight (WG3448) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. (E) On or about December 26, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124733953), whose flight (WG448) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. (F) On or about January 21, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (122160143), within 30 days after a flight (WG 487) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. (G) On or about January 21, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (122160143), within 30 days after a flight (WG 487) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. (H) On or about January 21, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (122160143), within 30 days after a flight (WG 487) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. (I) On or about January 25, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (123125263), within 30 days after a flight (WG 246) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. (J) On or about January 25, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (123125263), within 30 days after a flight (WG 246) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. |
2023-11-15 |
Monetary penalty $5,000 |
| Delta Air lines, Inc. |
(1) On or about July 20, 2023, Delta Air Lines, Inc. failed to provide passenger (HHERQ8), affected by the delay of flight DL3777 scheduled to depart on July 20, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2023-11-14 |
Monetary penalty $3,000 |
| Air Canada |
(1) On or about June 13, 2023, at Toronto Pearson International Airport, Air Canada failed to provide to a person with a disability (392YSP) any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the passenger seat of the person with a disability does not provide sufficient floor space for the service dog to lie down at the person’s feet in a manner that ensures the safety and well-being of the dog and the person, thereby contravening subsection 51(4) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about June 13, 2023, at Toronto Pearson International Airport, Air Canada refused to transport a person with a disability (392YSP) on flight AC171, and did not show that transporting the person would impose an undue hardship on it, thereby contravening subsection 60(1) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (3) On or about June 24, 2023, Air Canada failed to provide, within 10 days of its refusal to transport a person with a disability (392YSP) on flight AC171 on June 13, 2023, a written notice to them, that set out the reasons for the refusal, , thereby contravening subsection 60(2) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-11-08 |
Monetary penalty $110,000 |
| Air Transat A.T. Inc. |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 73 violations of failing to provide passengers (DM99TS), (COUIK8), (RPCNLC), (7TOGS2), (SUAT9W), (MCQCZW), (F1E176), (843TAQ), (PTPNJH), (TTYWMU), (IPTE9X), (D7XDU1), (I3ZR4K), (KUIQYM), (GGPSU1), (EZYOGP), (QHFWV7), (JUW17V), (RWGIHT), (RZCNTT), (XLS93I), (CKDINM), (OVQVWY), (XH6DSL), (PSTOYT), (XC0XWN), (DG97N3), (OB60JX), (LUK533), (72V6ZI), (ZE5YTI), (9HLPT4), (REKCCZ), and (TYEC0A) affected by the delay of flight number TS499, who had waited two hours after the departure time that was indicated on their original ticket, food and drink in reasonable quantities, taking into account the length of the wait, the time of the day and the location of the passenger, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between April 22 and 23, 2023. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 73 violations of failing provide passengers (DM99TS), (COUIK8), (RPCNLC), (7TOGS2), (SUAT9W), (MCQCZW), (F1E176), (843TAQ), (PTPNJH), (TTYWMU), (IPTE9X), (D7XDU1), (I3ZR4K), (KUIQYM), (GGPSU1), (EZYOGP), (QHFWV7), (JUW17V), (RWGIHT), (RZCNTT), (XLS93I), (CKDINM), (OVQVWY), (XH6DSL), (PSTOYT), (XC0XWN), (DG97N3), (OB60JX), (LUK533), (72V6ZI), (ZE5YTI), (9HLPT4), (REKCCZ), and (TYEC0A) affected by the delay of flight number TS499, who had waited two hours after the departure time that was indicated on their original ticket, access to a means of communication, thereby contravening paragraph 14(1)(b) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between April 22 and 23, 2023. |
2023-11-01 |
Monetary penalty $40,880 |
| 1263343 Alberta Inc. (Lynx Air) |
(1) On or about July 6, 2023, at Vancouver International Airport (YVR), 1263343 Alberta Inc. (Lynx Air) failed to provide the passengers, by means of an audible announcement, with information regarding the reason for the delay for flight number Y9121, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR). |
2023-10-24 |
Monetary penalty $2,500 |
| Unicair GmbH |
(A) On or about July 22, 2023, Unicair GmbH operated an air service using a Bombardier Challenger type aircraft bearing registration D-AONE from St. John’s, Newfoundland and Labrador (CYYT) to Cologne, Germany (EDDK) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening paragraph 57(a) of the CTA.
|
2023-10-17 |
Monetary penalty $4,500 |
| WestJet |
(A) On or about July 17, 2023, at Calgary International Airport (CYYC), WestJet failed to provide the passengers, by means of audible announcements, the reason for the delay for flight number WS3008, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR). |
2023-10-17 |
Monetary penalty $9,000 |
| A-Ok Jets, Inc. |
(A) On or about May 25, 2023, A-Ok Jets, Inc. operated an air service using a Learjet 60XR type aircraft bearing registration N104RJ from Stuart, FL, US (KSUA) to Muskoka, ON, CA (CYQA), without holding a valid Canadian Transportation Agency licence, thereby contravening subsection 57(a) of the Canada Transportation Act. (B) On or about April 28, 2023, A-Ok Jets, Inc. operated an air service using a Hawker 800XP type aircraft bearing registration N555NE from Boca Raton, FL, US (KBCT) to Montreal, QC, CA (CYUL), without holding a valid Canadian Transportation Agency licence, thereby contravening subsection 57(a) of the Canada Transportation Act. (C) On or about December 1, 2022, A-Ok Jets, Inc. operated an air service using a Learjet 60XR type aircraft bearing registration N104RJ from Montreal, QC, CA (CYUL) to Fort Lauderdale, FL, US (KFXE), without holding a valid Canadian Transportation Agency licence thereby, contravening subsection 57(a) of the Canada Transportation Act. |
2023-10-12 |
Monetary penalty $15,000 |
| Pacific Coastal Airlines Limited |
(A) On or about August 28, 2023, Pacific Coastal Airlines Limited advertised the price of an air service in a marketing email sent by soarplus@pacificcoastal.com without including the point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations (APPR). |
2023-10-03 |
Monetary penalty $2,500 |