Publications

Displaying 11 - 20 of 242 publications
1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to...
2021-01-22 | Guides
1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the...
2021-01-22 | Guides
1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a...
2021-01-22 | Guides
Alternate formats available PDF - Audio - ASL - LSQ I. Purpose ASL version of this chapter  ...
2021-01-22 | Guides
I. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada,...
2021-01-22 | Guides
1. Purpose This is a guide explaining the types and categories of flight disruption included in the Air Passenger Protection Regulations. These...
2021-01-22 | Guides
Disclaimer : This is not a legal document. The explanations and definitions provided are for general guidance purposes only. For legal...
2020-12-22 | Guides
Alternate format available PDF Introduction This guide is for airlines licensed by the Canadian Transportation...
2020-12-14 |
Statement of Management Responsibility Including Internal Control Over Financial Reporting Responsibility for the integrity and objectivity of the...
Alternate format available PDF Message from the Chair and Chief Executive Officer I am writing this introductory...