Publications

Displaying 41 - 50 of 224 publications
Guidelines for the Resolution of Complaints Over Railway Noise and Vibration
Introduction On June 22, 2007, Parliament enacted amendments to the Canada Transportation Act (the CTA) which came into force the same day. The...
2016-10-03 | Guidelines
Sources of Federal Government and Employee Information
Introduction to Info Source Info Source: Sources of Federal Government and Employee Information provides information about the functions,...
2016-09-19 | Resource Tool
2015-2016 Client Satisfaction Survey Summary
Executive Summary This report details the key findings and conclusions which follow from the 2015-2016 client satisfaction research among clients of the...
2016-09-19 | Client satisfaction research
Quarterly Financial Report for the quarter ended June 30, 2016 (revised)
Erratum Date: October 19, 2016 Location: Statement of Authorities (unaudited), fiscal year 2015-2016. ...
2016-08-29 | Quarterly Financial Reports
Resolution of Disputes through Mediation - A Resource Tool
Table of Contents Part 1 – Introduction Part 2 – The Mediation Process Part 3 – Role of the Parties and the Mediator, and Keys to Success Part 4...
2016-08-26 | Resource Tool
Procedures for the Adjudication of Objections to Rail Level of Service Arbitration Submissions under section 169.43 of the Canada Transportation Act
Getting started Overview Issues eligible for arbitration How to apply Eligibility of submissions Objections Scenarios where...
2016-07-18 | Guidelines
Guide to Railway Charges for Crossing Maintenance and Construction 2016
Note The Agency is reviewing guidance materials as part of its Regulatory Modernization Initiative. As a result, the rates in the Guide to Railway...
2016-07-08 | Guides
Web Accessibility - A Resource Tool for Transportation-Related Websites
Introduction More and more travellers are using the websites of transportation service providers to arrange travel. If persons with disabilities are to...
2016-07-08 | Resource Tool
Compliance Report: Website Accessibility (2016)
A. Background In 2011, the Canadian Transportation Agency (Agency) initiated a monitoring exercise aimed at assessing and improving transportation...
2016-07-07 | Compliance Reports
Ministerial Inquiry into Allergies to Peanuts, Nuts and Sesame Seeds in Commercial Air Travel - Report of the Inquiry Officer
Executive summary Introduction and background The Canadian Transportation Agency (Agency) is an independent quasi-judicial tribunal of the Government of...
2016-06-15 |