Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 10 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 17 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 9 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 64 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $314,500 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Air Transat A.T. Inc. |
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 14 violations of not providing passengers affected by a delay the reason for the delaying using the available communication method for which passengers should have been able to indicate a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, contrary to subsection 13(5) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between August 8, 2022 and August 30, 2022. |
2023-03-03 |
Monetary penalty $38,500 |
| WestJet |
On or about November 30, 2022, in a terminal of Edmonton International Airport, the software components of its automated self-service kiosks available for public use, that are owned, operated or controlled by WestJet, failed to meet the requirements set out in clauses 4 and 6 of the National Standard of Canada CAN/CSA-B651.2-07 (R2017), thereby contravening subsection 11(1) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-02-21 |
Monetary penalty $30,000 |
| Greater Toronto Airports Authority |
(1) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located in Terminal 1 (International – Located on the Arrival Transfer level near International gates), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located in Terminal 3 (Transborder – by gate A9), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (3) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located in Terminal 1, International departures zone (Located on the Arrival Transfer level near International gates), thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-02-16 |
Monetary penalty $36,000 |
| Sunwing Airlines Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Sunwing Airlines Inc. has committed 32 violations of failing to provide the reason for a delay of flight to affected passengers, contrary to paragraph 13(1)(a) of the Air Passenger Protection Regulations (APPR) and 4 violations of failing to communicate status updates to passengers every 30 minutes when their flight was delayed and a new departure time was not set, contrary to subsection 13(2) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between December 16, 2022 and January 1, 2023. |
2023-02-14 |
Monetary penalty $126,000 |
| WestJet |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing WestJet has committed 122 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, contrary to subsection 19(4) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between July 4, 2022 and January 7, 2023. |
2023-02-09 |
Monetary penalty $112,800 |
| 9736140 Canada Inc. (Pascan Aviation) |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation, believing 9736140 Canada Inc. (Pascan Aviation) , has committed 22 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. These contraventions occurred between May 22, 2022 and November 4, 2023. |
2023-02-03 |
Monetary penalty $4,840 |
| Porter Airlines (Canada) Limited |
(A) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Facebook page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (B) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Instagram page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (C) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Twitter page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (D) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Twitter page without including the point of origin and point of destination of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations (APPR). |
2023-02-03 |
Monetary penalty $11,000 |
| 1263343 Alberta Inc. (Lynx Air) |
(A) On or about January 24, 2023, 1263343 Alberta Inc. (Lynx Air) advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (B) On or about January 31, 2023, 1263343 Alberta Inc. (Lynx Air) advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (C) On or about January 24, 2023, 1263343 Alberta Inc. (Lynx Air) advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the point of origin and point of destination of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations (APPR). (D) On or about January 31, 2023, 1263343 Alberta Inc. (Lynx Air) advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the point of origin and point of destination of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations (APPR). |
2023-02-03 |
Monetary penalty $11,000 |
| Swoop Inc |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Swoop Inc. has 61 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, contrary to 19(4) of the Air Passenger Protection Regulations, SOR/2019-150 (APPR). These contraventions occurred between May 10, 2022 and September 7, 2022. |
2023-02-02 |
Monetary penalty $14,640 |
| Flair Airlines Ltd. |
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Flair Airlines Ltd. committed 40 violations of not providing the minimum compensation of $500 to a passenger who arrived at their destination nine or more hours after the original flight time for reasons within the carriers control, and who was informed of the flight delay fourteen (14) days or less before the departure time on their original ticket, thereby contravening subparagraph 19(1)(b)(iii) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between June 27, 2022 and August 8, 2022. |
2023-01-27 |
Monetary penalty $39,000 |