Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation - with Administrative Monetary PenaltyNote 1 | 4 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 5 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 3 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 27 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $102,500 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Flair Airlines Ltd. |
(A) On or about March 12, 2023, at Vancouver International Airport (CYVR), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F8264, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2023-05-16 |
Monetary penalty $2,500 |
| Skyservice Business Aviation Inc. |
(1) On or about May 26, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GWFM from Toronto, Ontario (YYZ) to Nice, France (NCE) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (2) On or about May 29, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Toronto, Ontario (YYZ) to San Jose, Costa Rica (SJO) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (3) On or about May 30, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Nassau, Bahamas (NAS) to Montreal, Quebec (YUL) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (4) On or about June 7, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from San Jose, Costa Rica (SJO) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (5) On or about October 20, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GSMR from Toronto, Ontario (YYZ) to Nassau, Bahamas (NAS) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (6) On or about October 23, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GSMR from Nassau, Bahamas (NAS) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2023-05-12 |
Monetary penalty $30,000 |
| Elite Air, Inc. |
(A) On or about December 30, 2022, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Orlando, Florida USA (MCO) to Toronto, Ontario CA (YYZ), without holding a Canadian aviation document thereby contravening secion57(b) of the Canada Transportation Act. (B) On or about December 31, 2022, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Toronto, Ontario CA (YYZ) to Orlando, Florida USA (MCO), without holding a Canadian aviation document thereby contravening subsection 57(b) of the Canada Transportation Act. (C) On or about January 7, 2023, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Orlando, Florida USA (MCO) to Toronto, Ontario CA (YYZ), without holding a Canadian aviation document thereby contravening subsection 57(b) of the Canada Transportation Act. |
2023-05-08 |
Monetary penalty $13,500 |
| Air Canada |
(A) On or about March 19, 2023, at Vancouver International Airport (CYVR), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC306, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2023-05-04 |
Monetary penalty $6,000 |
| American Airlines Inc. |
(1) On or about February 24, 2023, American Airlines, Inc. failed to provide passenger (MZBXUX), affected by the delay of flight AA4550 scheduled to depart on February 24, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, most specifically an email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2023-05-01 |
Monetary penalty $2,250 |
| Flair Airlines Ltd. |
(1) On or about October 1, 2022, Flair Airlines Ltd. accepted for carriage and damaged the electric wheelchair of a passenger, and failed to, without charge, immediately provide the passenger with a suitable temporary replacement at the person’s destination, thereby contravening subsection 155(1) of the Air Transportation Regulations. (2) On or about October 1, 2022, Flair Airlines Ltd. accepted for carriage and damaged an electric wheelchair of a passenger that could be repaired promptly and adequately, and failed to forthwith arrange for the prompt and adequate repair of the reparable aid, at the carrier's expense, thereby contravening subsection 155(2) of the Air Transportation Regulations. |
2023-04-18 |
Monetary penalty $82,500 |
| Ottawa International Airport Authority |
Note: Subject to a Compliance Agreement (1) On or about March 27, 2023, the Ottawa International Airport Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located past security, near Gate 18 in the Canada/International gate area, thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations. (2) On or about March 27, 2023, the Ottawa International Airport Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located past security, near the bottom of the escalator in the U.S. gate area, thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations. Compliance AgreementAfter a request by the Ottawa International Airport Authority, the Agency has agreed to enter into a compliance agreement pursuant to subsection 180.62(1) of the Canada Transportation Act. The terms of the compliance agreement go beyond the Ottawa International Airport Authority’s regulatory obligations and the contraventions in the Notice of Violation to remove additional barriers for persons with disabilities and improve travelling conditions for passengers. Date of the agreement: December 22, 2023 Notice of ComplianceThe Ottawa International Airport Authority was served with a Notice of Compliance pursuant to 180.62(3) of the Canada Transportation Act as the Agency is satisfied that the Ottawa International Airport Authority has complied with the Agreement entered into. Consequently, no further proceedings under Part VI of the Canada Transportation Act shall be taken against the Ottawa International Airport Authority with respect to the contravention. Date of Notice of Compliance: March 8, 2024 |
2023-04-14 |
Monetary penalty $14,000 |
| Swoop Inc. |
(1) On or about March 24, 2023, Swoop Inc. failed to make available, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations, specifically information on alternative travel arrangements or refunds to a passenger affected by delay, cancellation or denial of boarding when the delay, cancellation or denial of boarding is outside carrier control, thereby contravening subsection 5(2) of those Regulations. (2) On or about March 24, 2023, Swoop Inc. failed to provide, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (3) On or about March 24, 2022, Swoop Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), thereby contravening that subsection of the Regulations. |
2023-04-13 |
Monetary penalty $7,500 |
| WestJet |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing WestJet has committed 24 violations of not providing a passenger with a written confirmation of the benefit that the carrier has offered, and that the passenger has accepted, in exchange for the passenger to willingly give up their seat before the flight departs in accordance with subsection 15(1) of the Air Passenger Protection Regulations, contrary to subsection 15(3) of those Regulations. These contraventions occurred on or about February 4, 2023. |
2023-04-11 |
Monetary penalty $5,280 |
| United Airlines, Inc. |
(A) On or about March 10, 2023, at or near Toronto Pearson International Airport (CYYZ), United Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number UA5634, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2023-03-31 |
Monetary penalty $2,500 |