Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 10 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 17 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 9 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 64 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $314,500 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Flair Airlines Ltd. |
(A) On or about August 2, 2023, Flair Airlines Ltd. advertised the price of an air service on the website https://flyflair.com without including in the advertisement the total price or range of total prices of each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the APPR. |
2023-09-22 |
Monetary penalty $1,000 |
| Victoria Airport Authority |
(1) On or about July 5, 2023, the Victoria Airport Authority failed to identify by tactile and Braille signage a designated area for service dogs to relieve themselves located outside the terminal across the road from Departures, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about July 5, 2023, the Victoria Airport Authority failed to have signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located outside the terminal across the road from Departures, thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-09-18 |
Monetary penalty $19,000 |
| LATAM Airlines Group S.A. |
(A) On or about August 9, 2023, LATAM Airlines Group S.A. advertised the price of an air service on their website (www.latamairlines.com/ca/en) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). |
2023-09-12 |
Monetary penalty $2,500 |
| Pakistan International Airlines Corporation |
(A) On or about August 14, 2023, Pakistan International Airlines Corporation, advertised the price of an air service on the website www.piac.com.pk without setting out all third party charges under the heading "Taxes, Fees and Charges" thereby contravening subsection 28(2) of the Air Passenger Protection Regulations (APPR). |
2023-09-12 |
Monetary penalty $500 |
| WestJet |
(A) On or about June 14, 2023, at Calgary International Airport (YYC), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS187, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR). |
2023-09-06 |
Monetary penalty $9,000 |
| Halifax Airport Authority |
(1) On or about March 14, 2023, the Halifax International Airport Authority failed to identify by tactile signage, the designated area for service dogs to relieve themselves located in the area outside of the terminal, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about March 14, 2023, Halifax International Airport Authority failed to identify by tactile signage, the designated area for service dogs to relieve themselves located near Gate 15 in the restricted area, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-08-30 |
Monetary penalty $14,000 |
| Etihad Airways P.J.S.C. |
(A) On or about July 17, 2023, Etihad Airways P.J.S.C. made a reference to an air transportation charge in an advertisement on the website www.etihad.com/en-ca/ without setting the charge out under the heading "Air Transportation Charges", thereby contravening subsection 28(3) of the Air Passenger Protection Regulations (APPR). |
2023-08-30 |
Monetary penalty $500 |
| Aerolineas Argentinas Sociedad Anonima |
(A) On or about May 17, 2023, Aerovias del Continente Americano S.A. advertised the price of an air service on their website (www.aerolineas.com.ar/) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. |
2023-08-25 |
Monetary penalty $2,500 |
| Air Canada |
(1) On or about January 16, 2023, Air Canada failed to provide a temporary replacement mobility aid that met the mobility needs of a person with a disability (2RITEM), who did not retain their mobility aid during flight AC92 and it was not made available to the person at their arrival at Santiago Airport, Chile (SCL). Therefore Air Canada's failure contravenes subsection 61(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-08-15 |
Monetary penalty $50,000 |
| ER World Services Corp. |
(A) On or about July 21, 2023, ER World Services Corp. failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act. |
2023-08-04 |
Monetary penalty $2,500 |