Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 12 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 34 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 9 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 64 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $376,500 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Alaska Airlines Inc. |
(A) On or about January 26, 2024, Alaska Airlines, Inc. provided information in an advertisement on the website https://www.alaskaair.com/ in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for any optional incidental service, thereby contravening section 29 of the Air Passenger Protection Regulations. |
2024-02-12 |
Monetary penalty $500 |
| American Airlines |
(A) On or about February 1, 2024, American Airlines, Inc., advertised the price of an air service on the website without including in the advertisement the total price for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the APPR. (B) On or about February 1, 2024, American Airlines, Inc. advertised the price of an air service on the website without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR. |
2024-02-12 |
Monetary penalty $2,000 |
| Italia Trasporto Aereo S.p.A. |
A) On or about January 23, 2024 Italia Trasporto Aereo S.p.A. advertised the price of an air service on the website without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. |
2024-02-12 |
Monetary penalty $2,500 |
| Air Transat A.T. |
(1) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 4 violations of failing to apply the terms and conditions of carriage specified in its tariff CTA(A) 004, namely: Air Transat A.T. Inc. did not immediately provide a suitable temporary replacement mobility aid to passenger (OV04GW) whose mobility aid was lost upon arrival in Venice, Italy (VCE), contrary to the terms and conditions of Rule 7 of Air Transat A.T. Inc.'s tariff in effect at the time, thereby contravening subsection 110(4) of the Air Transportation Regulations. These contraventions occurred between July 8, 2023 and July 11, 2023 |
2024-02-09 |
Monetary penalty $11,000 |
| Aerotransportes Internacionales De Torreón |
(A) On or about February 19, 2023, Aerotransportes Internacionales De Torreón operated an air service using an aircraft bearing registration XA-VCY from Mexicali, Mexico (MXL) to Vancouver, Canada (YVR) without holding a licence issued under Part II of the Canada Transportation Act (CTA) thereby contravening section 57(a) of the CTA. (B) On or about July 18, 2023, Aerotransportes Internacionales De Torreón operated an air service using an aircraft bearing registration XA-UUW from Holguin, Cuba (HOG) to Montreal, Canada (YUL) without holding a licence issued under Part II of the CTA thereby contravening section 57(a) of the CTA. |
2024-01-31 |
Monetary penalty $9,000 |
| Sun Country, Inc. |
(1) On or about August 11, 2023, Sun Country, Inc. failed to charge the tolls and apply the terms and conditions of carriage specified in its tariff, namely: Sun Country, Inc. applied charges to a passenger (PNR # L39VXI) for their first and second pieces of checked baggage, contrary to the tolls and terms and conditions of Rule 115 of Sun Country Inc.'s tariff in effect at the time, thereby contravening subsection 110(4) of the Air Transportation Regulations (ATR). |
2024-01-26 |
Monetary penalty $2,750 |
| Emergency Response International, LLC |
(A) On or about April 5, 2023, Emergency Response International, LLC operated an air service using an aircraft, a Citation II 550 bearing registration XA-VEG from Puerto Vallarta, Mexico (PVR) to Regina, Canada (YQR) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening subsection 57(a) of the CTA. |
2024-01-19 |
Monetary penalty $6,000 |
| Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) |
(A) On or about October 12, 2023, Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) failed to provide passenger (2ITHJL), affected by the delay of flight LH475 scheduled to depart on October 12, 2023, at 20:50, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, specifically by email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2023-12-28 |
Monetary penalty $2,500 |
| Air Canada |
(A) On or about August 30, 2023, Air Canada failed to provide assistance services, on the request of a person with a disability (2DIAUJ) and without delay, to assist the person with disembarking flight AC1058, thereby contravening subsection 35(f) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (B) On or about August 30, 2023, Air Canada failed to provide assistance services, on the request of a person with a disability (2DIAUJ) and without delay, to assist the person with transferring between their passenger seat and a mobility aid upon the arrival of flight AC1058, thereby contravening subsection 35(h) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (C) On or about August 30, 2023, Air Canada failed to ensure that members of personnel periodically inquired about the needs of a person with a disability who was in a wheelchair (2DIAUJ) and waiting at a terminal for departure after check-in and in order to transfer to another segment of their trip, thereby contravening subsection 37(b) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-12-21 |
Monetary penalty $97,500 |
| WestJet |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Swoop Inc. has committed 5 violations of failing to provide, free of charge, alternate travel arrangements to passengers (B6RCVJ), and (VCBBGK), whose flight WO770 was cancelled for reasons within the carrier's control, including for safety, to ensure the passengers completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated or with a carrier with which it had a commercial agreement and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations (APPR). These contraventions occurred on or about December 16, 2022. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Swoop Inc. has committed 3 violations of failing to refund within 30 days, the unused portions of a ticket to passengers (N84RTW) and (C3QITS), who chose not to complete their itinerary with the alternate travel arrangements provided in accordance with subsection 17(1)(b) of the Air Passenger Protection Regulations (APPR), which did not accommodate their travel needs, following a flight cancellation WO319 within the carrier's control, including for safety, thereby contravening subsection 18.2(2) of those regulations. These contraventions occurred on or about December 8, 2022. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Swoop Inc. has committed 12 violations of failing to provide, free of charge, alternate travel arrangements to passengers (F2KFXI), (XB6UPA), (D5VBVM), (F579YP), (K5UUFM), and (UD9QHH) whose flights WO201, WO319, WO403, WO609, WO209, and WO812 were cancelled for reasons outside of the carrier's control, in the form of a confirmed reservation on the next available flight that it operated by the carrier or with a carrier with which it had a commercial agreement and that was travelling on a reasonable route, from the airport at which the passengers were located to the destination indicated on the passengers' original tickets, thereby contravening subsection 18(1.1) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between November 3, 2022 and December 24, 2022. |
2023-12-18 |
Monetary penalty $11,700 |