Enforcement actions taken by the CTA’s enforcement officers

(A) On or About July 10, 2023, in the Regional Municipality of Waterloo, Ontario, Canadian National Railway Company, did not comply with Agency order 28-R-2023, made under subsection 95.3(1) of the Canadian Transportation Act, directing it to cease arriving at the Derail before receiving clearance from the operator and thus causing idling on the Spur between mileages 0 and 1.53, as early as possible and no later than April 27, 2023, thereby contravening subsection 95.3(1) of the Canada Transportation Act.

(B) On or About July 11, 2023, in the Regional Municipality of Waterloo, Ontario, Canadian National Railway Company, did not comply with Agency order 28-R-2023, made under subsection 95.3(1) of the Canadian Transportation Act, directing it to cease arriving at the Derail before receiving clearance from the operator and thus causing idling on the Spur between mileages 0 and 1.53, as early as possible and no later than April 27, 2023, thereby contravening subsection 95.3(1) of the Canada Transportation Act.

(C) On or About July 12, 2023, in the Regional Municipality of Waterloo, Ontario, Canadian National Railway Company, did not comply with Agency order 28-R-2023, made under subsection 95.3(1) of the Canadian Transportation Act, directing it to cease arriving at the Derail before receiving clearance from the operator and thus causing idling on the Spur between mileages 0 and 1.53, as early as possible and no later than April 27, 2023, thereby contravening subsection 95.3(1) of the Canada Transportation Act.

(A) On or about December 21, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124336492), whose flight (WG360) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. 

(B) On or about December 21, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124336492), whose flight (WG360) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. 

(C) On or about December 26, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124733953), whose flight (WG448) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. 

(D) On or about December 26, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124733953), whose flight (WG3448) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. 

(E) On or about December 26, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124733953), whose flight (WG448) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket, thereby contravening paragraph 17(1)(b) of the Air Passenger Protection Regulations. 

(F) On or about January 21, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (122160143), within 30 days after a flight (WG 487) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. 

(G) On or about January 21, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (122160143), within 30 days after a flight (WG 487) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. 

(H) On or about January 21, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (122160143), within 30 days after a flight (WG 487) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. 

(I) On or about January 25, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (123125263), within 30 days after a flight (WG 246) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. 

(J) On or about January 25, 2023, Sunwing Airlines Inc. failed to refund the unused portion of a ticket to a passenger (123125263), within 30 days after a flight (WG 246) was delayed three hours or more for reasons within the carrier’s control, including for safety purposes, and the passenger chose not to complete their itinerary with the alternate travel arrangements offered in accordance to subsection 17(1)(b) of Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations. 

(1) On or about June 13, 2023, at Toronto Pearson International Airport, Air Canada failed to provide to a person with a disability (392YSP) any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the passenger seat of the person with a disability does not provide sufficient floor space for the service dog to lie down at the person’s feet in a manner that ensures the safety and well-being of the dog and the person, thereby contravening subsection 51(4) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

(2) On or about June 13, 2023, at Toronto Pearson International Airport, Air Canada refused to transport a person with a disability (392YSP) on flight AC171, and did not show that transporting the person would impose an undue hardship on it, thereby contravening subsection 60(1) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

(3) On or about June 24, 2023, Air Canada failed to provide, within 10 days of its refusal to transport a person with a disability (392YSP) on flight AC171 on June 13, 2023, a written notice to them, that set out the reasons for the refusal, , thereby contravening subsection 60(2) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

(1) On or about July 6, 2023, at Vancouver International Airport (YVR), 1263343 Alberta Inc. (Lynx Air) failed to provide the passengers, by means of an audible announcement, with information regarding the reason for the delay for flight number Y9121, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR).