Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation - with Administrative Monetary PenaltyNote 1 | 4 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 5 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 3 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 27 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $102,500 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Aer Lingus |
(A) On or about October 30, 2023, Aer Lingus Limited, while selling or offering for sale an international service on its Internet site, failed to display on its site the terms and conditions of carriage applicable to that service, thereby contravening Section 116.1 of the ATR. |
2024-02-16 |
Monetary penalty $2,500 |
| Air India Limited |
(A) On or about February 6, 2024, Air India Limited advertised the price of an air service on the website www.airindia.com and did not include each optional incidental service offered for which a fee or charge is payable and its total price or range of total prices, thereby contravening paragraph 28(1)(e) of the APPR. (B) On or about February 1, 2024, Air India Limited advertised the price of an air service on the website www.airindia.com without setting out all third party charges under the heading "Taxes, Fees and Charges", thereby contravening subsection 28(2) of the APPR. (C) On or about February 1, 2024, Air India Limited made reference to an air transportation charge in an advertisement on the website www.airindia.com and did not set the charge out under the heading "Air Transportation Charges", thereby contravening subsection 28(3) of the APPR. (D) On or about February 6, 2024, Air India Limited provided information in an advertisement on the website www.airindia.com in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for any optional incidental service, thereby contravening section 29 of the APPR. |
2024-02-13 |
Monetary penalty $3,000 |
| Alaska Airlines Inc. |
(A) On or about January 26, 2024, Alaska Airlines, Inc. provided information in an advertisement on the website https://www.alaskaair.com/ in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for any optional incidental service, thereby contravening section 29 of the Air Passenger Protection Regulations. |
2024-02-12 |
Monetary penalty $500 |
| American Airlines |
(A) On or about February 1, 2024, American Airlines, Inc., advertised the price of an air service on the website without including in the advertisement the total price for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the APPR. (B) On or about February 1, 2024, American Airlines, Inc. advertised the price of an air service on the website without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR. |
2024-02-12 |
Monetary penalty $2,000 |
| Italia Trasporto Aereo S.p.A. |
A) On or about January 23, 2024 Italia Trasporto Aereo S.p.A. advertised the price of an air service on the website without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. |
2024-02-12 |
Monetary penalty $2,500 |
| Air Transat A.T. |
(1) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 4 violations of failing to apply the terms and conditions of carriage specified in its tariff CTA(A) 004, namely: Air Transat A.T. Inc. did not immediately provide a suitable temporary replacement mobility aid to passenger (OV04GW) whose mobility aid was lost upon arrival in Venice, Italy (VCE), contrary to the terms and conditions of Rule 7 of Air Transat A.T. Inc.'s tariff in effect at the time, thereby contravening subsection 110(4) of the Air Transportation Regulations. These contraventions occurred between July 8, 2023 and July 11, 2023 |
2024-02-09 |
Monetary penalty $11,000 |
| Aerotransportes Internacionales De Torreón |
(A) On or about February 19, 2023, Aerotransportes Internacionales De Torreón operated an air service using an aircraft bearing registration XA-VCY from Mexicali, Mexico (MXL) to Vancouver, Canada (YVR) without holding a licence issued under Part II of the Canada Transportation Act (CTA) thereby contravening section 57(a) of the CTA. (B) On or about July 18, 2023, Aerotransportes Internacionales De Torreón operated an air service using an aircraft bearing registration XA-UUW from Holguin, Cuba (HOG) to Montreal, Canada (YUL) without holding a licence issued under Part II of the CTA thereby contravening section 57(a) of the CTA. |
2024-01-31 |
Monetary penalty $9,000 |
| Sun Country, Inc. |
(1) On or about August 11, 2023, Sun Country, Inc. failed to charge the tolls and apply the terms and conditions of carriage specified in its tariff, namely: Sun Country, Inc. applied charges to a passenger (PNR # L39VXI) for their first and second pieces of checked baggage, contrary to the tolls and terms and conditions of Rule 115 of Sun Country Inc.'s tariff in effect at the time, thereby contravening subsection 110(4) of the Air Transportation Regulations (ATR). |
2024-01-26 |
Monetary penalty $2,750 |
| Emergency Response International, LLC |
(A) On or about April 5, 2023, Emergency Response International, LLC operated an air service using an aircraft, a Citation II 550 bearing registration XA-VEG from Puerto Vallarta, Mexico (PVR) to Regina, Canada (YQR) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening subsection 57(a) of the CTA. |
2024-01-19 |
Monetary penalty $6,000 |
| Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) |
(A) On or about October 12, 2023, Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) failed to provide passenger (2ITHJL), affected by the delay of flight LH475 scheduled to depart on October 12, 2023, at 20:50, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, specifically by email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2023-12-28 |
Monetary penalty $2,500 |